An astute professional with more than 17 years of experience. Insightful experience in Backoffice Management, MIS reporting, Escalation management, VIP user’s management andSLA management and HR activity.A proactive leader and planner with expertise in managing back office activities for theretention of clients. An Out-of-the-Box Thinker with a proven track record.Managing Back office activity, planning and executing training activities, managing officeaccounts (Billing and payment recovery), managing escalations, Team management.Sound Knowledge of ITR software Genius for Return filing.Sound knowledge of Tally Entry. Experience of Stock audit for 2 years.