Kant Trivedi Email & Phone Number

Toronto, On, Ca

New York, New York, Us

Blockfusion designs, owns, and operates data centers powered by clean energy.

Norsemont Capital Inc., an exploration stage company, engages in the acquisition, exploration, and development of mineral properties in Canada. It holds a 100% interest in the AMI Property. Norsemont Capital Inc. was incorporated in 2000 and is headquartered in Vancouver, Canada.

Toronto, Ontario, Ca

Mississauga, Ontario, Ca

Indus Community Services ("ICS") is a non-profit, charitable, community based organization. The services are non-religious and non-political. ICS provides culturally and linguistically appropriate services to the Peel immigrant community, enabling integration and supporting their settlement, social services, health, and educational needs.

Offering clients full range of tools, approaches, and insights that show companies how to gain competitive advantage through technology and infrastructure transformation for profitable growth.

Stamford, Connecticut, Us

(Greenwich Associates is the leading provider of global market intelligence and advisory services to the financial services industry. We specialize in providing fact-based insights and practical recommendations to improve business results.) Recruited as Chief Operating Officer, and promoted to Managing Director (Partner), of the global Customer Experience Management (CX) division, which provides clients with the highest quality information and insights to improve their own customer's experience, align employee engagement and behavior to increase revenue and profitability.

Toronto, Ontario, Ca

(Canada's largest provider of wireless voice and data communications services and one of the leading providers of cable television, high-speed Internet and telephony services)Accountable for all aspects of Customer Operations and Customer Experience for Rogers Enterprise Business Customers including Service and Solution delivery for fixed, mobile, data center, and complex solution including Internet of Things (IoT) . In this position I led an operation team of 4000+ resources as well as key partners responsible for service implementation, project management, provisioning, managed services, service assurance, and customer care.

Toronto, Ontario, Ca

Recruited and charter member of 5-person team tasked with inception start up, and growth of emerging Wireless data market. Formulated strategic business plan for a fully functional in-house call center, including infrastructure to support rapid growth, operational strategies, all policies and procedures, customer service systems, performance benchmarks and vendor/product fulfillment relations.

Ca

($550-million multimedia company that offers a variety of services including high-speed data, television broadcasting, Internet access and Web-related services). Hand picked and relocated to Toronto to guide a team of 10 leaders including 3 Directors in meeting performance improvement goals for National Customer Care (including tele-sales, customer service, billing, and technical support functions in 5 regions) which was built through acquisitions and experiencing significant financial/operational challenges. Devised and executed strategic and tactical action plan focused on improving financial and operating performance, establishing long-term business growth, and building a top-performing team to drive achievement in objectives.

(The largest independent Internet Service Provider in Canada, serving over 150,000 residential and business customers through 24 local access points)Promoted with authority for P&L and all operations of the company’s Western region business. Directly managed team of 6 senior managers within sales, marketing, customer care, network operations, information technology and administrative functions; promoted 3 managers to Director Level. Refocused and transformed business to accelerate sales and counter-act downward spiral in erosion of margins.

Mba, Operations, Finance, International Business

Computer Science Program - Computer Assisted Drafting Concentration