Kant Trivedi Email and Phone Number
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Telecommunications, Technology, & Financial Services Senior ExecutiveExperienced senior executive with extensive expertise in managing large-scale sales, marketing and operations, ranging from startups to $11 billion corporations in diverse industries.Extraordinary cross-functional management background and proven record of increased sales, operating income, market penetration, and high customer experience levels in every company for the past 20+ years. Thrives in challenging environments in which revenue acceleration and operational efficiency are critical to business survival. Highly-skilled in developing business strategy, managing relationships, leading teams, and driving key initiatives from concept to completion. Demonstrated strength in recruiting, training, and cultivating highly-skilled leaders to promote to positions of senior management.AREAS OF EXPERTISE• Complex Change Management• Revenue / Market Share Increase• Product Development / Management• Omni-channel Customer Experience• Positive EBITDA / Earnings Impact• International Business Process Outsourcing• Team Building & Development• Strategic Planning & Policy Advisory• Customer-centric process Design & Improvement• Consumer & Business Experience• P&L / Fiscal Management• Emerging Technology Introduction• Digital Transformation• Mergers, Acquisitions & Integration• Vendor Selection / Management• Customer Experience Strategy and Design• Contact Center Operations• Contact Center Technology and Tools• Contact volume forecasting, front-line staffing, scheduling, and workforce management
Blockfusion Usa, Inc.
View- Website:
- blockfusion.com
- Employees:
- 8
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Co-Founder And Board MemberBlockfusion Usa, Inc.Toronto, On, Ca
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Co-Founder & Board MemberBlockfusion Usa, Inc. Jul 2019 - PresentNew York, New York, UsBlockfusion designs, owns, and operates data centers powered by clean energy.
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Board MemberNorsemont Capital Inc Oct 2015 - Dec 2023Norsemont Capital Inc., an exploration stage company, engages in the acquisition, exploration, and development of mineral properties in Canada. It holds a 100% interest in the AMI Property. Norsemont Capital Inc. was incorporated in 2000 and is headquartered in Vancouver, Canada. -
Vice President, Business & Channel TechnologyRogers Communications Jan 2020 - May 2022Toronto, Ontario, Ca -
Board MemberIndus Community Services Jun 2019 - Oct 2021Mississauga, Ontario, CaIndus Community Services ("ICS") is a non-profit, charitable, community based organization. The services are non-religious and non-political. ICS provides culturally and linguistically appropriate services to the Peel immigrant community, enabling integration and supporting their settlement, social services, health, and educational needs. -
Principal3Vd Consulting - Technology, Data Centre And Hybrid Cloud Consulting Mar 2017 - Jan 2020Offering clients full range of tools, approaches, and insights that show companies how to gain competitive advantage through technology and infrastructure transformation for profitable growth.
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Chief Operating Officer, Customer Experience (Cx) & Managing DirectorGreenwich Associates Nov 2012 - Mar 2018Stamford, Connecticut, Us(Greenwich Associates is the leading provider of global market intelligence and advisory services to the financial services industry. We specialize in providing fact-based insights and practical recommendations to improve business results.) Recruited as Chief Operating Officer, and promoted to Managing Director (Partner), of the global Customer Experience Management (CX) division, which provides clients with the highest quality information and insights to improve their own customer's experience, align employee engagement and behavior to increase revenue and profitability. -
Head Of Business Customer OperationsRogers Communications Jul 2001 - Nov 2012Toronto, Ontario, Ca(Canada's largest provider of wireless voice and data communications services and one of the leading providers of cable television, high-speed Internet and telephony services)Accountable for all aspects of Customer Operations and Customer Experience for Rogers Enterprise Business Customers including Service and Solution delivery for fixed, mobile, data center, and complex solution including Internet of Things (IoT) . In this position I led an operation team of 4000+ resources as well as key partners responsible for service implementation, project management, provisioning, managed services, service assurance, and customer care.
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Senior Director, Business Customer OperationsRogers Communications 2001 - 2004Toronto, Ontario, CaRecruited and charter member of 5-person team tasked with inception start up, and growth of emerging Wireless data market. Formulated strategic business plan for a fully functional in-house call center, including infrastructure to support rapid growth, operational strategies, all policies and procedures, customer service systems, performance benchmarks and vendor/product fulfillment relations.
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Director, Customer OperationsLook Communications 1999 - 2001Ca($550-million multimedia company that offers a variety of services including high-speed data, television broadcasting, Internet access and Web-related services). Hand picked and relocated to Toronto to guide a team of 10 leaders including 3 Directors in meeting performance improvement goals for National Customer Care (including tele-sales, customer service, billing, and technical support functions in 5 regions) which was built through acquisitions and experiencing significant financial/operational challenges. Devised and executed strategic and tactical action plan focused on improving financial and operating performance, establishing long-term business growth, and building a top-performing team to drive achievement in objectives. -
General ManagerI.D. Internet Direct Ltd 1997 - 1999(The largest independent Internet Service Provider in Canada, serving over 150,000 residential and business customers through 24 local access points)Promoted with authority for P&L and all operations of the company’s Western region business. Directly managed team of 6 senior managers within sales, marketing, customer care, network operations, information technology and administrative functions; promoted 3 managers to Director Level. Refocused and transformed business to accelerate sales and counter-act downward spiral in erosion of margins.
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Senior Manager, Logistics & TelecommunicationsCanada Internet Direct, Inc 1993 - 1997
Kant Trivedi Skills
Kant Trivedi Education Details
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Queen'S UniversityInternational Business -
British Columbia Institute Of TechnologyComputer Science Program - Computer Assisted Drafting Concentration
Frequently Asked Questions about Kant Trivedi
What company does Kant Trivedi work for?
Kant Trivedi works for Blockfusion Usa, Inc.
What is Kant Trivedi's role at the current company?
Kant Trivedi's current role is Co-Founder and Board Member.
What is Kant Trivedi's email address?
Kant Trivedi's email address is ka****@****ers.com
What is Kant Trivedi's direct phone number?
Kant Trivedi's direct phone number is +141655*****
What schools did Kant Trivedi attend?
Kant Trivedi attended Queen's University, British Columbia Institute Of Technology.
What are some of Kant Trivedi's interests?
Kant Trivedi has interest in Social Services.
What skills is Kant Trivedi known for?
Kant Trivedi has skills like Strategy, Cross Functional Team Leadership, Telecommunications, Leadership, Customer Experience, Management, Strategic Planning, Start Ups, Team Leadership, Change Management, Business Development, Sales Operations.
Who are Kant Trivedi's colleagues?
Kant Trivedi's colleagues are Troy A., Kamol Axrorov, Jacqueline B..
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