• Designed end to end processes in the transformation projects across BSS stack(CRM, Billing, Order management, Multi-mediation, Multi-activation, middleware, central product catalog)• Defined business processes for order management, call center management, retail store management, marketing and campaign, retention and loyalty, billing management and, revenue assurance domains. Defined managerial and operational reports for the customer• Defined requirements and solution, handled demos and client expectation of the new product modules unavailable in the standard products like collection agency management, deal management system, credit control monitoring system and, B2B Pricing models in the BSS stack• Responsible for handling requirements, scope, risk, and time plan with different departments of the customer: Direct Sales, Indirect Sales, B2B Sales, Consumer Call center, Outbound and website, resolution team, collection agency and, HR training • Integrate solution with external systems like ERP, Biometrics, Workforce Management, Entitlement server, website, Apps, IVR, SMS, outbound call center etc.• Responsible for architecture approval from client technical teams and, business process approval from business teams • Handled performance based acceptance of the big transformation project. Strategized performance tuning phase of the project• Strategized, prepared, and conducted project road shows to communicate solution and benefits of the project to a large part of the organization as part of change management process• Automation architect responsible for strategizing release and deployment automation processes• Handle agile based CR delivery models using JIRA and confluence tools

• Work as trusted technical advisor to the client• Conduct requirement and design workshops with the client• Prepare functional requirement specification (FRS), gap analysis, interface specification document, high level design and low level design documents of the Sales Force Automation, Order Management, Call Center, Point of Sales and Loyalty modules• Conduct End User training using “Train the Trainer approach”• Conduct technical trainings & capability development of the team• Customize Siebel application using Siebel tools, scripts and, Workflows• Design Fusion CRM Sales Cloud integration with client’s internal systems• Integrate Fusion CRM with TIBCO middleware to import attachments and data in custom entities

• Prepared tailored quality documents for the project• Participated in the internal project reviews with quality Manager• Design of Siebel service request, assignment manager, agreement and customer information modules• Design and construction of Siebel Order Management flows

• Gap analysis of existing business processes against eTOM framework• Defined business processes as per eTOM framework for Sales Planning and Management, Order Management, Call Centre management, Retail Store Management, Marketing Management, Retention and Loyalty, Billing Management, Revenue Assurance and Inventory Management• Onsite project lead of a complex Siebel implementation• Analyse As-Is business processes and recommend To Be business processes for Order management, product and pricing, Inventory and mobile number portability business areas• Prepare Functional Requirement Specification (FRS) and gap analysis with respect to Siebel application.• Conducted workshops and business meetings to present new CRM solution to the business• Constructed and designed Siebel order management and customer information management modules• Developed external channel flows to handle incoming order requests in Siebel using product configurator API• Configuration and Customization of Different Objects Viz, BC, Applets, Views• Writing Business Services, scripting, Workflows• Conduct End User training using “Train the Trainer approach

• Build and maintenance of the Siebel Test and Development environment.• Component System Testing of Siebel order management and agreements