- Compensation & Benefits: Responsible for planning and administering employee benefit programs, communicating with employees, resolving benefit-related issues, and collaborating with other departments and external vendors to track, approve, and troubleshoot benefits and time off utilization.- Recruitment & Onboarding: Supported recruitment and onboarding process by ensuring initial training and compliance is achieved by assigning, reviewing, and tracking using HR Downloads and ADP and Sharepoint.- Process Management: Researched and explored employment trends in collaboration with the HR Director to develop and implement improvements, programs and policies that are suitable for employees.- HR Analytics: Generated reports by collecting data and key metrics through ADP which enabled the organization to gain valuable insights, improve productivity and boost retention rates.- HR Administration: Proactively support as back-up for the HR Director and Recruitment Manager on various tasks where needed.

• HR Advisor: Acted as a professional Advisor and subject matter expert to Executive Management and resolved major HR issues within the organisation relating to organisational restructuring.• Recruitment & Selection: Oversaw the recruitment and selection of over 10 positions in 5 months and made recommendations to Executive management on all new hires.•Performance Management: Established managerial and staff behavioural competences and revised performance appraisal methods. Coordinated Performance Appraisal review for the company provided guidance and training to team leads as necessary.•Compensation & Benefits: Reviewed and recommended a compensation structure in line with market and best practices in order to incentivise, attract and retain talent.•Orientation: Developed and implemented an Orientation programme to support the onboarding of new hires to the company.•Policy & Procedures: Reviewed and formulated the Staff Handbook, Recruitment & Selection, Leave Management, Travel and Dress Code policies and provided guidance on amendments and the interpretation of the same to Executive Management and employees.

• Render advice to potential students regarding employability and career support through the Aston Job Shop and Job Fairs.• Supply information regarding funding opportunities/scholarships.• Promotion of the professional development programme (PDP).• Prepare reports and update spreadsheet after interaction with potential students.

- Proactive recruitment and identification of new/previous workers who meet specific requirements for new roles- Daily proactive liaison with clients to ensure orders are successfully filled.- Attending client meetings, safety meetings as required in order to understand human resource needs - Active involvement in regular recruitment drives - Advertising job openings- Regular interaction with contractors and clients with the aim of measuring key performance standards.

• Identified gaps in skills and competencies of employees, identified main training needs, and prepared the training plan for assigned units• Assisted with the recruitment process by contacting candidates, organizing interviews, assessments and sending feedback.• Attended recruitment interviews as a panel member, carried out induction and training for new employees and explained employment terms and conditions to staff.• Assisted with advertising employee job openings first and developed job descriptions and Key Performance Indicators (KPI)• Developed and implemented policies on employee relations like working conditions, performance management, disciplinary procedures. • Participated in planning and organizing training and development programs for staff. • Investigated accidents and prepared reports for the insurance carrier• Maintained employee records and ensured the accurate documentation of employees’ files.

• Identified staffing requirements and prepared advertisements for job vacancies and notified applicants of the outcome of the selection process.• Responsible for overall front office activities, inventory management, arranged and distributed incoming mail and arranged courier services.• Prepared monthly credit card, petty cash, and reimbursement reports for reconciliation by accounts department.• Organised and managed company events and functions which included the end of the year events, client and management meetings and team bonding events and took down minutes of company meetings. • Ensured appropriate requests for quotations were placed always and prepared and filed documents for signature/action.• Supported inventory management, maintained and updated fixed asset records, and performed standard secretarial functions.• Oversaw procurement tasks by evaluating suppliers, products, and services, negotiated contracts with suppliers/vendors, and ensured that approved purchases were cost-efficient and of high quality.

• Educating customers on new schemes, products and value-added services by updating CRM systems for each interaction in order to build relationships with clients and provide a link for the next transaction. • Ensured customer satisfaction and provided professional customer support.