Kanwal Amjad Email & Phone Number

Dubai, United Arab Emirates

Islāmābād, Pakistan

•Monitored 2G/3G/LTE KPIs and collaborated with regional teams for network performance optimization.•Analyzed network metrics, adjusted parameters, resulting in a 6% data traffic increase and 10% voice quality enhancement.•Led cell improvement projects across 11,012 cells, including MLB tuning, Power Tuning, CIO Tuning, and Beam Optimization.•Rectified 158 sites with Packet Loss TNL issues, addressing 626 antenna performance issues.•Ensured efficient vendor collaboration, maintaining proactive communication with Huawei/ZTE.•Managed QoS parameters for high-quality services.•Conducted monthly audits, leading to an 8% improvement in RED List parameters.•Generated regular performance reports and presented Monthly Operational Analysis Meeting (MOAM) reports.•Successfully achieved quarterly departmental targets, including Network Leadership and Enhanced Customer Experience.•Maintained detailed network documentation and conducted monthly interference audits.•Contributed to event coverage contingency plans, guaranteeing Quality of Service (QoS).•Played a role in renewing 5 internal RAN policies through collaboration with the Corporate Affairs Department•Coordinated with cross-functional teams for seamless network functionality.

Islāmābād, Pakistan

•Implemented radio network optimization parameter changes and meticulously managed 2535 work orders for radio tuning, routine maintenance, and troubleshooting plans, collaborating closely with the RAN team.•Monitored, reported, and benchmarked service-effecting activities within the network, proactively addressing issues. Achieved a remarkable 76% reduction in High VSWR sites and a 67% reduction in Zero traffic cells.•Ensured timely execution of network lockout activities in strict compliance with PTA directives, maintaining uninterrupted network service and achieving zero customer complaints.•Played a key role in the processing of 102 work tickets, providing support to the rollout team for 199 newly on-air sites and efficiently managing site lock/unlock procedures in accordance with vendor requests (ZTE/Huawei).•Contributed to routine network audits and standardization efforts, effectively eliminating 16% discrepancies in the network.•Produced weekly and monthly reports to track progress and improvements.•OMCs/BSC/RNCs maintenance and management and coordination with OSS/Vendor•Actively participated in trouble ticket generation, demonstrating excellent coordination and follow-up skills to resolve escalated issues promptly.

Islamabad, Pakistan

An efficient individual with experience in the filed of Microwave Transmission.•Managed to provide network management system (NMS) integration & configuration of 1+0, 2+0 Xpic link specifically for RTN 950/950A/980, 380H &380AX.•Provided support for configuration and commissioning of newly installed 103 MW links•Successfully completed version up-gradation of more than 1000 NE's on CMPAK & Jordan Project Planned and executed cutovers/traffic re-routing and end to end V-lans service configurations.•Exposure to customer management & direct interaction with corporate and field teams •Hands on experience with execution of new 5G Eband Links specifically RTN380H & 380AX •Provided support in installation of 10 super dual band (SDB) Links-a new cross-band aggregation Technology•Preparation of new MOPs, WFM tickets & raised new customer request (CR) number for work force management•Provided readiness & quality assurance of up to 500 MW links by maintaining all the KPI’s•Maintained project data or trackers, provided timely escalation to customer with 100% accuracyMajor Projects• Saudi Mobily 5G Golden Cluster Project 2019• Saudi Mobily Pre-Rise Project• Viva Bahrain 5G Project• Oman-Tel Project• Saudi Mobily intelligent Transport Network Project• Zain Jordan Project

Islāmābād, Pakistan

Successfully completed internship in switching & wireless domain.