Accomplished client service professional with a stellar track record of achievements in phone banking operations and social media management within the banking sector. Recognized for consistently winning Equilibrium awards for three consecutive years, both nationally and globally, with featured stories on Bridge (SCB internal page) and engagement in strategic discussions with senior leadership. Successfully led the end-to-end launch of the Roshan Digital Account (RDA) at Standard Chartered, receiving recognition for outstanding performance and earning an Extra Mile Award for delivering exceptional customer service. Achieved Top-Performer titles by consistently surpassing defined KPIs and KRIs, and received the Retail Banking Shining Star award for exceeding sales targets. Proactively initiated and implemented the Click2Chat (Live Chat) platform, enhancing service quality and providing customers with seamless communication options beyond traditional channels.