Kanwal Ladha Email & Phone Number

Mississauga, Ontario

-Work closely with carriers to implement any pricing and promotional changes and updates nationally with a high degree of accuracy-Provide the necessary support to the field staff by answering their questions and providing clarity on our current offers, as well as feedback when necessary-Work with multiple departments to streamline current processes in place in the POS system to make them easier for our field staff to use, while increasing productivity and effectiveness-Implement system testing to troubleshoot and resolve any potential system issues

Scarborough, Ontario

 Provided administrative support to the store manager with day to day operations, including but not limited to sales and financial auditing, coaching, and talent recruitment Exercised discretion and diplomacy when liaising with key internal and external stakeholders Kept current on policies and procedures, product, and industry knowledge to maintain high levels of expertise in order to maximize sales and achieve set wireless sales targets Worked one and one with associates to promote individual and team training and development Responsible for achieving all key business objectives including sales, revenue and customer experience

Scarborough, Ontario

 Established and maintained customer relationships through greeting them, determining their needs using lifestyle questions, and providing a customized wireless solution Assisted the store manager to drive and contribute to the store's overall achievement of all key business metrics including sales, operations and customer satisfaction Actively engaged with and built rapport with customers in order to develop relationships and provide the best service possible

Toronto, Ontario

 Establishing and maintaining customer relationships through greeting them, understanding their needs, and providing them with suitable solutions based on a needs analysis Responding to customer inquiries and effectively troubleshooting any difficulties Ensured that proper procedures were maintained with the goal of meeting daily, weekly, and monthly personal and store targets while using KPI's to measure and monitor store and employee performance Supported the Store Manager in running the sales floor and resolving customer service issues Assisting in processing wireless and data sales and activations, upgrades, replenishing merchandise, display maintenance, and housekeeping Performing managerial duties as needed when acting as Manager-on-Duty, including cash deposits, opening and closing tasks, and receiving purchase orders

Karachi, Pakistan

 Providing administrative and clerical support to the managers and branch by: maintaining and coordinating appointments; monitoring the status of projects; reviewing incoming and outgoing material and ensuring quality assurance; reviewing and logging incoming mail Completing required paperwork and reports in a timely manner Assisting in the research for the Hydel Power Plants Project Liaising with other departments to provide information and support as needed

 Effectively balanced completing assignments, nurturing relationships with the children, and fulfilling field placement requirements Ensured that all children were safely supervised at all times Recognized the uniqueness and interests of each child and assisted them to identify and successfully achieve their goals during their daycare experience Participated enthusiastically with children and staff in all day care activities, including assisting in meal times, preparing for naptime, as well as taking children on their daily walk Delivered and supervised fun, age-appropriate and challenging programs as outlined by

 Worked with students individually and in groups on in-class activities Assisted in carrying out group and class activities Provided extra support to children with special needs Worked one-on-one with the children to help improve their reading skills Performed administrative duties including photocopying and maintaining individual student records Assisted in maintaining the organization and cleanliness of the classroom

Professional Certificate In Management, Management

Activities and Societies: -Part of the MSA - Muslim Students Organization -Class representative for a course in my third yearThis.

Bachelor’S Degree, Administrative Studies - Management - Faculty Of Liberal Arts And Professional Studies

Activities and Societies: -Part of the MSA - Muslim Students Organization -Class representative for a course in my third yearThis.

Diploma, International Business

Activities and Societies: SIFE (Students in Free Enterprise)-Completed a diploma in International Business -Joined student run non-profit.