Worked as a customer support associate responsible for checking the online orders tracking.Responsible for receiving the Inbound calls of order status and product information.Checking the tracking of the online orders punched in the system on daily basis.Making of the reports of stock received from the vendors at our warehouse.Co-ordination with the warehouse department for the availability of the products.Follow up with Vendors different courier regarding shipments.Update the tracking in the orders and send the tracking mail to customers.Speak with vendors to confirm about the availability of the products and order status.Create daily invoices from the previous day's business, audit the invoicing to ensure accurate billing and correct any inaccurate invoices by processing corrections.Assist with customer service on various issues to ensure customers are happy.Managed order entry work load so that orders were entered the day received.Addressed incoming customer inquiries and offered productive solutions that increased customer satisfaction.

create innovative online and offline marketing campaigns using social media and print media. Working with marketing specialist.Visit dealers and distributor place to show the product sample and take orders. Liasing with business owners to gain an in-depth understanding of their work and needs. Project managing the delivery of all client work from scope through to on-time delivery.Developing and managing online marketing campaigns to drive relevant traffic to client sites. Extending market research through development of integrated social media marketing campaigns.Utilising Google Webmaster tools to continually monitor campaign performance.

Maintaining monthly MIS Reports includes reports on Scorecards, Taxation report, Order Booked, Renewal, Partner Commission, SAP reconciliation etc.Successfully manage multiple priorities and assignments.Visit Customer Place to close the AMC lead.MIS and all reports update on daily and monthly basis.Responsible for smooth operation of sales.Pushing the sales team for AMC Orders so that the target to be achieved.Provide good service to the customers so that better renewal received.Taking feedback from all the HP partners of service operations.Responsible for managing, generate and grow revenue from Key Accounts.

Multitalented with interest in Analysis skills Specialization in Data Management & Strong Knowledge of MS Excel.Using SQL Queries for pulling data and handling BI (Business Intelligence Tools).Excellent Organizational and time management skills demonstrated in ability to prioritize workload, schedule and plan jobs, multitask, delegate, and meet commitments and deadlines.Experience of handling Database Management System.Follow up with Vendor’s different courier regarding shipments.Vendor Relation and Management.Team Management & Operation.Maintaining dailyMIS Reports includes Order management report, Order processing report, Warehouse management and Information report.Maintaining Tracker of the Purchase orders.Check stock availability of the products of the entire region.Co-ordination with the warehouse deptt for the availability of the products.Visit to the warehouse for checking the proper stock and maintenance.

Handling end to end responsibility of customers with the help and communication to different departments.Maintaining monthly MIS Reports includes reports on Scorecards, Taxation report, Order Booked, Renewal, Partner Commission, SAP reconciliation etc. responsibility for generating AMC proposal on the basis of inventory (includes Servers/Printers/Desktops/Not-books/Scanner etc.) received from sales or partners.

Generating the reports on target vs. achievement based upon volume, value, outlets coverage, town coverage.Generating the daily stock and sales report on daily basis.Follow up and pushing the sales team for the purchase order.Monitoring the balance amount RDS wise and reverting to the sales team for the sameTracking R-SIMs model wise.Following the company policy to create a new RDS or de-active a exist RDS.Invoice and STN generation and follow up about the deliveries with the branches.Creating Purchase Order generation.Keep track about the serialized data of the Mobile Phones in the system.MIS and all reports updation on daily and monthly basis.Follow up about the received material and dispatches with the third party logistic service provider.Provide all the ST forms or Road permit and maintain the record of the same.Reconcile the inventory with the all braches.Purchase Order raising to the Vendors on the basis of received file from Planning and forecast deptt.Provide them all document with shipment including Excise invoice,commercial invoice, ST forms and Road Permit whatever documentation is required with the shipment.Inspection of warehouses of company and about dispatches and Inventory on daily basis.Keep track and follow-up about released shipment with the transporters

Worked as Senior Customer Care Executive supporting for NOKIA Mobile Phones after marketservice in the Delhi region.