Sreekanya Govind Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Strategic Leadership & Oversight: Led a team of Client Engagement Managers to drive the overall strategic direction and quality of client engagements, ensuring alignment with organizational goals and regional objectives.Talent Development & Mentorship: Developed and mentored CEMs, fostering a high-performing team culture, enhancing individual capabilities, and ensuring consistent delivery of world-class leadership solutions.Client Portfolio Management: Provided oversight and strategic guidance to CEMs in managing their client portfolios, ensuring growth, retention, and profitability across all client engagements.Stakeholder Engagement: Built and nurtured relationships with senior client stakeholders, acting as an escalation point for complex client needs and ensuring that CCL's solutions aligned with evolving client expectations.Quality Assurance & Program Excellence: Maintained high standards of program quality by regularly reviewing client engagement processes and outcomes, driving excellence in program design and delivery.Cross-Functional Collaboration: Facilitated collaboration across multi-disciplinary teams, ensuring seamless integration and delivery of leadership solutions to clients.Business & Financial Management: Oversaw the financial performance of the Client Engagement group ensuring profitability and efficient use of resources.Process Improvement & Innovation: Championed process optimization initiatives, driving efficiency and effectiveness in client engagement practices, and encouraging innovative approaches to program delivery.Talent Planning & Succession: Anticipated team growth and succession needs, proactively recruiting, and preparing talent to ensure readiness for future client projects and engagements.Thought Leadership & Applied Research: Supported thought leadership and applied research initiatives, ensuring CCL’s solutions remained innovative, relevant, and impactful in addressing client challenges.

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Bangalore India

• Directing strategic framework for training, performance management, talent planning, and assessment for company-wide Leadership Training Program and scaling Performance Management process Measuring learning outcomes, conducting pilot exercises, and reviewing the quality of new curriculums for modification and budget alignment Developing a comprehensive strategy to manage Learning program delivery using Virtual, E-learning, Instructor led, webinars peer to peer learning and using LMS for organizational adoption, talent development, and leadership effectiveness to continuously improve/mitigate risk around training initiatives Designed Mentorship Program for New Hires using (70-20-10 model) Designed Coaching approach for Mid managers & facilitated these sessions in partnership with professional Coaches Acting as a strategic business partner for general and upper management and evaluating organizational learning needs (Technical, Functional, Behavioral and Leadership) having approx. 1800 employees Providing guidance on how to best drive employee engagement and productivity while limiting legal risk exposure through strong knowledge of employment law Formulating & implementing Mentoring Program and building community learning forums and platforms to encourage collaborative learning Re-vamping specific programs and driving departmentally focused engagements, ensuring alignment between competencies and leadership development strategies to achieve ROI and operational goals Interfacing with Process Managers to understand all necessary aspects and needs of training, and ensured they were fully informed of the training and development objectives, purposes and achievements Spearheading Leadership Pipeline Programs and implementing different Learning methods for employees, manager and Leaders; preparing soft skill learning curriculum based on business requirements across geographies

Bengaluru Area, India

Headed the Functional Learning and Development activities for all Service Lines within End User Services (Service Desk, Global Field Services , Global Field Operations Center and End Point Operations• Responsible for Planning, Developing and implementing a strong Competency Development Framework and Global Learning Programs (Functional, Behavioral and Leadership) for Tenured First and Second Line leaders, New People and Delivery Managers inclusive of a large number of women workforce• Responsible for working with a team of Training Specialists and supporting Unisys network of Trainers across different languages and Training processes to promote an ecosystem that supports gender equity • Planning and Implementation of Cultural Competence training sessions for employees and external audiences (LGBT and other culture ethnicities)• Responsible for determining Training needs by analyzing quality impacting issue and deriving a plan of action to drive improvement• Contribute to and influence the prioritization of key quality improving project entries and process improvement project opportunities driven by the Training Team• Ensure effective delivery of Training and Facilitate Communication between Learners, Trainers and Content Developers• Drive improvements in training performance by innovating and sharing best practices globally• Own the Reporting and Communication of training performance metrics to all the relevant Stakeholders• Facilitate Continuous Development of trainers and facilitators to support various learning initiatives• Evaluate the effectiveness of training activities in relation to business goals and suggest changes• Identify progressive tools and technology enablers that will improve effectiveness of training classes.

Bengaluru Area, India

• • Strategizing, planning, Managing and Monitoring end to end Program management of Global On-boarding training programs, On-going Improvement Programs, Behavioral and Operational Leadership Development Programs and Global Tools Implementations.• Assisting Hr Business Partners in implementing Diversity- Skill Enhancement workshop across the Managed Service Center,• Developing and customizing new learning systems as and when necessary, that are customized to various theatres viz. Global curriculums that uses blended learning for people with disabilities and Language barriers• Responsible for strengthening and developing overall stakeholder experience • Coordinating all efforts, to ensure full utilization of all site training facilities, processes and resources

Gurgaon, India

• • Managed and Implemented Learning and Development Interventions as a behavioral training core consultant with bbm group• Worked closely with various organizations and provided customized training solutions, Assessment Centers and Skill development Programs• Responsible for Behavioral Training and Skill Building for all levels (Junior to Senior Management) – Just in time Leadership trainings• Responsible for identifying scope of training, designing training solutions, Training Evaluation, Managing timelines and Follow up• Responsible in the design and development of the Performance Management System ( including improving Talent management systems like Career Development and Succession planning) for an organization of 600 employees

Bengaluru Area, India

• • Managed a diverse team of 13 training and Development professionals – 6 Communication- Soft Skill Training (supporting American, UK and Australian accent)(Women) and 7 Technical and Process Trainers (Supporting MCDST curriculum)(Men)• Involved in maintaining Audit Reports and creating trending analysis to identify the top dippers and creating action plans for the same• Mentored and certified communication coaches through the Communication Coaching Program• Responsible for implementation of people programs and initiatives• Accountable for implementing quality control mechanisms within the training process to eliminate poor attendance, non- performance, attrition, motivational issues, etc.• Partnered with the transition team, Knowledge Management team and Clients to gather training content for both program migrations and new implementations

Bengaluru Area, India

• Developed the complete New hire language neutralization training curriculum • Responsible for building and creating a Training Team of 13 Training and Development Professionals• Organised refresher training sessions for both internal and external clients • Directed a team of five employees involved in interviewing, hiring and scheduling• Identifying Training Needs and developing content as per the business requirement• Maintaining inventory control for the training department • Responsible for facilitating client visits within the Unisys Premises

Bengaluru Area, India

• American Voice, Accent and Communication trainer • Responsible for driving Communication and Accent Refresher training programs across the production floor• Content Development –Designed and developed content- Grammar, soft skills and customer service for various accounts based on program needs• Single Point Of Contact- Training for two key production accounts - Microsoft and EarthLink • Lead facilitator for Induction • Monitoring calls of agents on the production floor and providing coaching and feedback on Call metrics, soft skills and language• Active participant in various CI (Continuous Improvement) initiatives • Responsible for handling Client visits to observe Communication and culture training • Core member of the Fun Committee in Convergys, aiming at increasing employee satisfaction• Professional host for various in-house events in Convergys

Dubai, United Arab Emirates

• Train VJ's on Communication skills, free style speech, handling live callers, Positive rebuttals, Soft skills and Voice modulation • Manage a team of three to arrange for sponsors for give-aways and freebees for the various competitions in 'The Musik'• Hosted two shows on "The Musik" called "The Tabla" and "The Retrozone" (Live shows)• Style coordinator for the VJ's for their music shows• Script writer for two of the Pre-recorded music shows titled " The Retro zone" and "The Chart Buster"• Responsible for Cataloging and queuing songs for the Music Library and pre- recorded music shows• Responsible for editing songs (according to the censor parameters) for viewing • Work with HR in recruiting VJ's, Script writers and Producers

Bengaluru Area, India

Compering Corporate and commercial events based on the assignmentTraining new and potential Master of Ceremonies Handled Production of events as and when requiredCo-ordinated between clients and internal team to set up and implement the eventScript writing for own event and othersProviding leadership, motivation, direction and support to my teamTravelling to on site inspections and project managing eventsEnsuring excellent customer service and quality delivery of events

Bangalore

Providing and resolving information and queries of Credit Card CustomersMonitoring the Help Desk for Customer walk-ins, Feedback as and when requiredTraining new recruits on the Card Onboarding processProviding support to the marketing team by interacting with Corporate clients as a Tele-support as and when requiredParticipating in all Lead generating activities from brain-storming to co-ordinating activities as a Master of Ceremonies

Bengaluru Area, India

- Liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner organisations;-Communicating with target audiences and managing customer relationships-Maintaining and updating customer databases-Organising and attending events such as conferences, seminars, receptions and exhibitions;-Sourcing and securing sponsorship

Post Graduate Diploma In Sales And Marketing, Sales Tools, Promotional Strategies

Diploma In Software Technology And Systems Management

Bachelor'S Degree, Bachaelor Of Commerce