Katy Olson Email & Phone Number

Newburgh, IN, US

Analysis and management of reporting, system settings and project updates for the Customer Care Team.

Evansville, IN

Manage relationships with sales and customers while leading a team of 15-20 CSR's across sites to ensure effective handling of accounts.

Evansville, Indiana Area

Maintain daily customer relationships, manage orders, inventory, shipments, new items and stock availability for printed and non-printed bags, films, packaging, etc.

Southern Indiana

Manage daily customer route assignments, relationships and deliveries for local and national news publications. Responsible for fielding customer correspondence related to delays, service changes, etc.

Responsible for day to day client relationships, project management, operational support, etc for several credit and debit issuers including Visa, MasterCard, Health Savings and Private Label accounts.

Responsible for daily management of falcon fraud detection systems for FDR and Fiserv processing platforms as well as client & operational support, reporting, detection, research, enhancements and system upgrades, changes and support.

Responsible for daily management of FDR and Fiserv system settings, troubleshooting, etc for multiple client contacts as well as internal operational support.

Directly responsible for up to 30 call center agents as well as management of dual site call center with up to 200 total agents. Assisted with scheduling, adherence, service levels, quality monitoring, discipline, interviewing, hiring, escalations, etc.