• Create and implement nats, acls and firewall policies on Checkpoint Firewall • Cisco routers and switches upgrades and replacements • Troubleshooting of Cisco routers and switches (4331/asr1000 routers and 9k/3k/2960x switches) • Analyze, plan and implement CIS security standards • Responsible for implementation, support and maintenance of the Credit Union’s enterprise network systems, including servers, applications, PCs, printers, peripherals as well as communication and security infrastructure • Assist Network Architect with migration to Azure Cloud/O365/Teams • Review and implement best security practices for Active Directory and Azure AD • Decommission and commissioning of servers(VMWare/HP Simplivity • Assist with security vulnerabilities and patches, pentesting • Configuring and troubleshooting Mitel phone system • Build IPSec tunnels to other vendors gateways (on Prem or Cloud)

-Configure, maintain, support, and optimize all new, existing Cisco/HP network hardware, software, and communication links-Ensure stability and integrity of data and Cisco centralized wireless network services, configure CISCO wireless access points and wireless controller-Support switching infrastructure, configure and replace new switches, review port changes from access to trunk-configure routing for sites between MPLS and IPSec connections across the organization-Review/configure routing for sites between DIA and MPLS circuit-Build, implement, and support site conversion from analog phones to IPT-Support Cisco Call Manager and Unity call routing-Review/troubleshoot daily logs from CISCO FMC for security threats-Provide in-person and remote Level 2 support to end-users on a variety of issues including, but not limited to: LAN issues, WAN issues, Local firewall, issues, Telecom/voice quality issues

-Monitor automated and end user incident and outage reporting, troubleshoot, and resolve problems-Assist in management of the emergency process for support requests requiring escalation-Create and maintain tickets with service providers and internal teams to drive incidents to resolution-Notify clients of progress and resolution using documentation of network support activities-Deliver quality, reliable support to all customers both internally and externally-Create or update technical documentation or user instruction-Enforce and abide by building policies and access card security-Perform routine physical security walkthroughs and data center maintenance checklist-Consult with telecom and ISP vendors to resolve issues-Attend to obligations and support other company initiatives as directed

Provide call center support (phone, chat, email or in person) by identifying, analyzing, and solving customer problems with systems/applications. Meets expectations for all calls including opening, problem solving, customer service skills and call closing.Record all calls in the ticketing system (Servicenow)Setup new computer workstations (make sure all parts are working properly and has the needed software and application installed)Document all reported problems, troubleshooting steps, and any other relevant information according to established IT processes and procedures in database.Use knowledge base to reference all tickets• Basic PC Maintenance• Desktop OS install and new machine setup• Desktop troubleshooting• Password reset• Installation of Third Party applications• Mobile device email set up & troubleshooting• Microsoft Office installs & product activation• Network troubleshooting (layer 1)• Printer issues and installs• Troubleshooting 3rd party applications• Effective interpersonal and communication skills to interact with a wide range of business users having different levels of computer expertise• Punctual performance and time management skills• Professional interaction with business customers• High level of focus and professionalism

I work in the car sales business. Help customers by listening and asking questions to help them find the right car for their situation. Also, put together finance documents for customer to get loan approval. Team player, loves helping out teammates when needed.

Run banking branch so it’s functional and up to ethics policiesHelp train and teach 9 tellers about sales and operations Assist customer’s with daily transaction and questions on accountsTop branch in sales, transaction counts, and profitability (within the region) Top individual sales associate in sales (within the region)