Kathy Osborne is a Principal Program Manager at Microsoft at Microsoft. They possess expertise in user experience, web content management. Colleagues describe them as "Kathy was a pleasure to work with. She came up to speed quickly on all of our products, turned around rapidly with her doc drafts, and was flexible when we threw changes at her. She used her experience to help us understand the trade-offs we were making with product text and the choices we might have in the future. She went beyond the help documentation that she was initially tasked with, to provide great input into other areas including partner and marketing docs and the product itself." and "I hired Kathy because she was sharp, focused, articulate, and ambitious. I kept her in my group because she exceeded all expectations. Kathy consistently delivered on every assignment with a creative approach to all challenges and the ability to keep the user perspective in mind while providing just the right amount of coverage of the software. All this while serving as the President of the Silicon Valley chapter of the Society for Technical Documentation! Kathy would be a great addition to any doc group and I'd hire her again if I had the opportunity."