Jiten Kapadia Email & Phone Number

Clermont, Florida, United States

o Operational Management and Guest Services: Directed daily operations at SureStay Hotel, enhancing guest satisfaction and efficiency by managing front desk, customer service, and housekeeping. Resolved guest issues swiftly to reduce complaints.o Leadership and Staff Development: Led and trained staff, significantly improving service delivery and operational efficiency. Developed comprehensive training programs and guides, enhancing staff onboarding.o Financial and Administrative Oversight: Managed financial tasks including transaction audits and cash balancing. Ensured accurate financial reports and profitability by reconciling third-party commissions.o Customer Relations and Crisis Management: Personalized responses to reviews on multiple platforms, improving guest feedback. Demonstrated crisis management skills by handling a medical emergency, ensuring guest safety.o Innovation and Process Improvement: Implemented digital check-ins and ozone machines for room sanitation, boosting efficiency. Developed a digital task tracker for real-time front desk monitoring.o Regulatory Compliance and Safety Management: Maintained compliance with safety regulations. Managed customer care cases to prevent fines and uphold brand standards.o Strategic Revenue Management: Participated in revenue calls to optimize pricing and develop incentives, increasing occupancy and revenue.o Business Development: Collaborated with local businesses to negotiate rates and manage reservations, fostering strong relationships and securing repeat business

Atlanta Ga, Orlando Fl, London Uk

www.jiten.photography

Orlando, Florida, United States

• Performed 2nd and 3rd tier analysis and research support for up to 10 different SunTrust online applications which are hosted in a SQL environment• Assisted in testing of software for deployment into production environment, accurately documented issues, and recommendations.• Responsible for troubleshooting application issues and documenting resolutions or steps to recreate.• Working with multiple vendors of all the online applications. Conducting weekly meetings to discuss defects, new patches and upgrades to all online application. Working with internal Testing Group in lower environments to make sure patches are working and validating after it’s in production. • Monitoring system and Online application and making sure we are meeting the agreed LOS and systems are available to our clients. maintain a healthy system, address client and teammate issues timely and effectively, and communicate to appropriate teammates and clients when LOS is missed, or system/features are unavailable.• Providing after hours support (including evening and weekends) if system or features are not unavailable at any given time.• Responsible for managing and maintaining internet user password reset system for treasury application logins.• Responsible for providing complete user training on Treasury Management applications, perform project research, proactive client contact, update documentation, and/or set clients up on Treasury Management applications.• Creating or modifying existing processes and figure how to automate manual processes, using VB scripts.

Orlando, Florida Area

• Assisted with developing and maintaining computer network including security protocols, anti-virus and firewall configuration• Provided in-house IT support to 40 employees, including hardware troubleshooting, backup and recovery, email communication and application support• Integrated old systems and databases with new software applications, specifically with company’s electronic medical record, Microsoft 365 and after hours answering service• Created fully digital new patient experience with the ability to complete, digitally sign and send patient information in a HIPAA compliant manner• Managed both on-page SEO and off-page SEO for the company• Used Adobe InDesign and Photoshop to create new company marketing campaigns, literature, presentations, signage, and trade show collateral as needed• Complete overhaul of company website design and content marketing using WordPress, HTML, and CSS• Led numerous training sessions for staff members regarding the use of EMR and new technology applications in the clinic• Built and managed the organization’s social media profiles and presence, including Facebook, LinkedIn, and additional channels• Designed and edited the Cardiovascular Interventions Newsletter, which focused on distributing medical knowledge to the general public and medical professionals.• Worked as part of a multidisciplinary team to provide IT support to the physicians, nurses, administrative and laboratory staff to ultimately streamline patient care and satisfaction

Orlando, Florida Area

• Created all digital marketing and print media for the Galen Foundation, a charitable, non-profit organization aimed at propagating health information to the public• Ran regular social promotions and campaigns, with an increase of 200% in attendees to community medical lectures/ health events

6651 Vineland Road, Suite 150 Orlando, Fl 32819

• Assisted in hardware and software support for private healthcare practice.• Complete redesign of the company website to include a fully secure shopping cart for taking credit card transactions. Customized responsiveness for mobile unification• Installed computer systems and networks and performed routine maintenance and repairs on existing systems.• Managed software, hardware and server troubleshooting with both local and remote access support.• Aided in the implementation of the electronic medical record (EMR).• Created templates to assist the physicians, medical assistants and nurses to work more efficiently.• Imported/exported patient records from the previous system to new EMR.• Installed microphones, speakers and software setup for dragon medical dictation systems,• Developed cost analysis for upgrades and newly incorporated technologies

Orlando, Florida Area

• Completed data entry into web-based sites. Used analytical skills to repair errors in data.• Required to use customer service skills to provide accurate answers and solutions to the customer.• Provided thorough software support and problem resolution for customers.• Required to display product knowledge by resolving customer questions.

Greater Atlanta Area

• Identified potential clients and tailored life insurance benefits to clients and their families• Completed cold calls and obtained referrals from previous sales to establish a new client base• Demonstrated excellent communication skills through daily client presentations• Met and exceeded personal and company sales goals

Borehamwood

Personal banking advisor to individual clients in reference to flexible loans, credit card applications, overdrafts, savings accounts, and home insurance. Through Lloyds bank, I developed my own personal clientele and worked to optimize their finances after conducting in depth interviews and understanding individual needs. As one of the largest bank provider in the United Kingdom, Lloyds bank housed a competitive work environment. During my time at Lloyds, my performance was consistently in the top 10% of all personal banking advisors. Skills• Thriving in a busy, customer orientated environment. • Identifying and understanding diverse customer needs and queries • Providing excellent time management and multi-tasking skills. • Ability to meet deadlines in a timely manner with high quality outcomes. • Understanding the variety of products offered by Lloyds bank, digesting financial information and keeping abreast of changes. • Balancing interpersonal client relationships with demands of paperworkAwards• Gold star performer for excellence regarding customer service feedback

London, United Kingdom

As a freelance graphic designer for the company, I was part of a team that designed logos, graphics, and layouts for various projects. In addition, I was involved in beta testing software for issues and usability to help deliver the best possible final product for our clients.Skills• Experience with Adobe Creative Suite 4, 5 and 6 – Specializing in Photoshop, Illustrator, InDesign, Dreamweaver• Use of Microsoft Office – Including Word, Excel, PowerPoint and Outlook• Photographed and edited original photos using aforementioned applications • Use of remote desktop connection and communications to work away from the office

Tottenham Hale

As a customer service advisor for Currys, one of the largest electronic suppliers in the United Kingdom, I was primarily responsible for assisting customers with their electronic needs. In addition to providing accurate and up to date information regarding our hundreds of products, I resolved customer queries, responded to requests and provided support for administrational tasks. I was promoted to team leader, in which I was responsible for group training and motivating my team to reach target sales goals. Skill/Responsibilities • Listening to and resolving customer issues and complaints.• Experience in sales and reaching target goals• Responding to customer letters, calls and e-mails.• Cash Register reconciliation and resolving financial discrepancies Awards• Regional award for customer service excellence (2005-2009)

Highbury, London

* Assembling and servicing company computer hardware.* Installing and configuring company computer software.* Gained experience in using numerous different software packages.* Providing troubleshooting for customers

Beng Multimedia And Internet Systems, Computer Engineering

Year 1 Modules: • Electronic Technology • Computer Networks • Web Technology • Computer Technology and Programming • Media Science •.

Bachelor Of Engineering - Be, Multimedia And Internet Systems

A Levels, Information Communcation Technology

ICT Economics Maths

10 Gcses

Grades A to C including Maths, English and Science