Kap V. Email & Phone Number

Toronto, On, Ca

Customer Relations Manager focusing on players!Operations and Player Support ( Account Management, Promotions, Compliance, Responsible Gambling, Affiliates/VIP, EDD/CDD/KYC, Team Management, etc.) for multiple regions and licenses.GGPoker, Wsop.ca and ClubGG

Conducted fraud investigations to identify, assess and report activity indicative of exposure to financial crimes (AML/ATF); received TD Legends award for highperformance rating in 2019 Q2 and Q4Leveraged financial analytic tools such as PRM, TSYS, and ETC to investigate fraud and review customer finance history; supported various TD applications, identifying 200+ risks monthly Investigated chargebacks, fraud risks, and PSP errors by utilizing national banking… Show more Conducted fraud investigations to identify, assess and report activity indicative of exposure to financial crimes (AML/ATF); received TD Legends award for highperformance rating in 2019 Q2 and Q4Leveraged financial analytic tools such as PRM, TSYS, and ETC to investigate fraud and review customer finance history; supported various TD applications, identifying 200+ risks monthly Investigated chargebacks, fraud risks, and PSP errors by utilizing national banking processes; communicated compliance and escalated risks to stakeholders and senior management via monthly meetingsMaintained and executed key risk management processes and provided guidance to support network services teams; supported 8+ teams including merchant solutions, regulatory compliance, retail banking, collections, etc Show less

Woodbridge, On

• Ensure that all projects are delivered on-time, within scope and budget • PCB Repair for any defective scanners• Repair and build data scanners at component and software level.• Create databases and debug programs to keep a functioning workflow • Manage resource availability and purchasing, adhere and surpass SLA and KPI targets.• Manage changes to the project scope, project schedule and project costs using excel spreadsheets and creating asset files every day to send to… Show more • Ensure that all projects are delivered on-time, within scope and budget • PCB Repair for any defective scanners• Repair and build data scanners at component and software level.• Create databases and debug programs to keep a functioning workflow • Manage resource availability and purchasing, adhere and surpass SLA and KPI targets.• Manage changes to the project scope, project schedule and project costs using excel spreadsheets and creating asset files every day to send to company owners. Show less

Woodbridge, On

• Program, Set-up and configure devices for employees in several companies • Handle tickets for employee devices securely with Enterprise Mobility Management (EMM) Soti MobiControl • Provide technical support, including monitoring, and security administration. End-user support using remote software • Communicate with partners and management in regard to SLA and KPI targets and any escalations.

Woodbridge, On

• Repair various RFID scanners for clients and ensure progress/repairs are logged under the SAP system.• Refurbishing mobile RFID scanners by repairing components and software for Intermec by Honeywell.• Integrate tags, readers, or software in radio frequency identification device (RFID) designs.• Component level repair and soldering using schematics and process software• Test radio frequency identification device (RFID) software to ensure proper functioning.

• Customer relations • Controlling cash flow and shift reports.• Provide technical support for clients and assist with any request

Freelance