. Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour. Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests. Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows Prepares and checks for VIP’s arrival and escorts guests to rooms. Co-ordinates with all departments concerned in order to maintain Front Office functions properly. Operates the front office computer system in order to assist front office attendants. Checks group department fit and ensure switchboard makes appropriate wake up calls. Handles guest complaints and other related problems and reports on the Assistant Manager’s log book. Assists reception, business centre, cashier, concierge and bell captain during they are busy. An answers guest inquires, handles complaints and attends to the needs of the guests. Approves and sign for allowances, rebates etc., as required by Front Office Cashier. Authorizes charges to be made for late departures and/or compliments on them. Promotes and maintains good public relations. Motivates and maintains good staff relations. Maintains and be guided of hotel policy on credit/lost and found hotel guests properties. Follows up in credit check report, liaise with credit manager. To responsible for front office operation during the absence of Front Office Manager (HO). To discuss all matters that needed to follow up with the next shift Reception Manager. Approves the working schedule for the front office attendants and submits them to front office manager (HO). Conducting the accommodation meeting with all the operation departments for the next day arrival.

As a pre-opening team