Kapil Dev Saini Email & Phone Number

service-oriented, results-driven and self-motivated Domain Expert with skills acquired through experience in managing complex engagements within the Banking & Financial Services Industry. I am an intuitive decision maker, managing all the queries related to Payments to deliver zero-surprise operations, engage with internal and external stakeholders to ensure BAU delivery is seamless, and foster a culture of process improvement to achieve productivity and capacity optimization. Evaluate the gravity of each risk by considering its consequences along with designing processes to eliminate or mitigate potential risks in the Payment processing businessincluding Sanctions and Embargoes

• Domain Expert

  Genpact India Private Limited Jaipur

  Dec 2011 - Present - Jaipur, Rajasthan, India

  Tracing the transactions and recalling finds if incorrectly paid/ duplicate payments , Reconcile the suspense account, Reverse recall, resolving mistaken internet payment disputeHave been working for Payment Processing Team which is responsible to manage stringent SLA, volume fluctuation and multiple payment cut off in a day with great accuracyHandled Faster Payment, Swift, CHAPS, BACS Payment, SEPA, NOSTRO Payment and Swift message (MT103, MT202, MT202….)Great experience of managing multiple Processes,, Functions and driving changes30% productivity variance removed from the team by up skilling people in all the task types for the business70% resources in the team cross trained in different businesses which resulted in 5% productivity release (1 FTE worth of volume)11% efficiency improved for the team which enabled business to utilize resources in different teams wherever required along with managing volume fluctuationsConsistently reviewing the Payment Processing procedures and removing obstacles which enable team to provide faster services to the customersKeep accurate documentation and perform statistical analysisConducted VSM activity for all the processes which resulted various process improvement ideas generation and that helped to provide better and faster resolutions of the customer’s requestsPrepare RCA (root cause analysis) of every quality errors and work towards to better plan which help to avoid repetitive errors by the team membersAudit processes and procedures to find out possible risk in the businessGovernance: leading fortnightly and monthly Governance calls to ensure transparency in the rhythm of communication on team performance and alignment on priorities.