Kapil Mohan Email & Phone Number

Passionate Application Support Specialist with a proven track record of delivering exceptional results in Linux based application support which is written on multiple languages such Java and python I am having around 8 years of experience and have built a solid foundation in providing effective solutions and driving successful project outcomes. currently working for largest US-based Telecom product-based client for financial data migration project, specializing in Device Financial Solutions, I have dedication to achieving excellence and exceeding performance standards has resulted in a 100% customer satisfaction rate and the establishment of strong client relationships.1. Successfully handled major incidents, demonstrating strong problem-solving skills and the ability to resolve issue.2. Consistently met or exceeded service level agreement (SLA) commitments, leading to a customer satisfaction.3. Played a pivotal role in root cause analysis and remediation efforts, resulting in a reduction in recurring issues and a significant improvement in overall system stability.4. Proactively researched and implemented process enhancements increase software operations and support efficiency.5. Led cross-functional teams in the successful deployment of new releases and seamless integration of enterprise applications with third-party CRM systems.6. Demonstrated exceptional troubleshooting skills, identifying and addressing root causes of issues promptly, reduction in system downtime and minimal impact on operations.Technical Proficiencies:Operating Systems: Windows, Linux (Ubuntu, CentOS)Application Servers: Apache, Tomcat, Asterisk, FTP, NFS, Samba, NTP, NGINXLanguages: SQL, Shell Scripting, Python(basic)Databases: Oracle, PostgreSQL, MySQL, Apache IgniteProtocols: TCP/IP, NFS, DNS, HTTP, HTTPS, FTP, SFTP, SSH, SIPTechnologies/Tools: VOIP, GSM gateway, Postman, Asterisk, Secure-CRT, PuTTY, WinSCP, FileZilla, Jira, Confluence , Docker, Kubernetes, VagrantMonitoring Dashboard : Prometheus, Grafana, SplunkCloud Technology : AWS, GCP and Azure

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  Technical Consulting Engineer

  Cisco

  Apr 2024 - Present

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  Greater Noida Institute Of Technology

  Electronics And Communcation