Kapil Sachdeva Email & Phone Number

New Delhi, Dl, In

Delhi, India

Delhi, India

Gurgaon

Sales through connect center to the regular customers.Analyzing Customer experience / feedback, Repeat buying patterns, Conversion Rates. Ensuring the ordered delivery done in defined tat and maximize sales through constantly working to improving conversion rates.Managing Customer Service, provide resolution to Customer Queries, Customer Complaints.Meeting with SCM (Supply Chain Management) team to maintain and improve the delivery%.

Karnal Area, India

Responsible for all operational activities and contractual targets like meeting of service level, control of abandoned percentage, call answer percentage, Csat, External Quality.Responsible for all operational activities and non contractual targets like attrition percentage, shrinkage percentage at process level, Internal Quality.Responsible for mid year and yearly appraisals of agents as a reviewer on performance basis and appraisals of team leaders of my span as an appraiser on performance and competency basis. Meeting client requirement and interaction with client so that the basic gaps can be filled through which smooth running of process can be happen.Responsible for grooming team leaders for the next level.

Noida Area, India

Responsible for team’s shrinkage, attrition, stack ranking, and grooming.Responsible for floor management so that the service levels and call answer percentage for the customer Service can be achieved.Analysis and design of process metrics and monitoring team’s performance.Target planning, Process implementation and improvement.Quality management and Customer Satisfaction Management.

Bachelor Of Commerce (B.Com.), Business/Commerce, General

Education record