• Provide technical assistance, install and repair desktop hardware and software• Administer user accounts for multiple systems• Ensure incoming incidents are categorized, logged and resolved in a timely fashion• Identify and publish internal solutions to problems• Assist in selecting and deploying new technology to support organizational goals and objectives• Proactively learn and train other staff members on new technologies

De-installing and installing the laptopUnpack the laptops and assist the technical support team in preparing the devices for distribution.Move the devices to the device swap area as per the schedule.Collect the old devices from the users and hand over the new devices.Complete checklists – Old and new devices.Assist end-user to resolve issues as per “How to Guide”.Assist end users in creating IT tickets for any unresolved issues.Complete the post-deployment checks and… Show more De-installing and installing the laptopUnpack the laptops and assist the technical support team in preparing the devices for distribution.Move the devices to the device swap area as per the schedule.Collect the old devices from the users and hand over the new devices.Complete checklists – Old and new devices.Assist end-user to resolve issues as per “How to Guide”.Assist end users in creating IT tickets for any unresolved issues.Complete the post-deployment checks and get the physical signoff from the end user. Update the user and device details in a spreadsheet for tracking. Show less