COCO Expansion and Operations

Dealers for Hyundai, M&M and Kia in Delhi• Sales & After Sales – Managing to implement a holistic Sales and Aftersales strategy for online sales-service, offline sales-service via channel partners and lead the thought leadership on automotive retail.• Provide customers with a seamless Sales and Service experience, whether they're shopping online from a desktop or mobile device, by telephone, or in a brick-and-mortar Showroom via employing an omnichannel sales-service… Show more Dealers for Hyundai, M&M and Kia in Delhi• Sales & After Sales – Managing to implement a holistic Sales and Aftersales strategy for online sales-service, offline sales-service via channel partners and lead the thought leadership on automotive retail.• Provide customers with a seamless Sales and Service experience, whether they're shopping online from a desktop or mobile device, by telephone, or in a brick-and-mortar Showroom via employing an omnichannel sales-service strategy• Collaborate with Business, Marketing, Manufacturing and other departments to ensure seamless integration of all functions into the sales-service process.• Establishes standards for displaying, merchandising and maintaining new and used vehicles.• Review monthly sales-service forecasts, commission sheets, productivity reports, and the profit performance of each department as a whole and each sales-service person individually.• To study local market conditions, demographics, and past sales-service history and make recommendations regarding short- and long-range advertising plans, sales promotions, staffing needs, lease promotions, and compensation plans.• Conducts major promotions and advertising as needed for sales & service.• Addresses customer complaints to ensure high level of customer satisfaction.• Creates programs aimed at increasing gross turnover and penetration of aftersales marketing (financing and insurance)• OEM liaison for all the functions of the dealership. • HR & Admin – Hire, Trains, Supervise and Monitor the performance of the department managers Sales-Service.• Overall caretaking of the Company assets.• P&L - Preparation of the annual dealership forecast by projecting unit sales, gross profits, expenses, and operating profits for the new- and used-sales departments and Service Show less

Network Expansion, Workshop Operations, Vendor Management, Debtor Management, P&L, Insurance Cashless activation,

Zone Profitability, Team Management, Resource Management, SCM Operations, Workshop Operations, Vendor Management, Sourcing, Network Development, Business Planning and Development

Area Profitability, Area SCM Operations, Workshop Operations, Spares Sourcing Management, Network Development, Technical & Non-Technical OJT planning in Area.

COCO Profitability, SCM Operations, Workshop Operations, Spares Sourcing Management, Network Development, Technical & Non-Technical OJT, Insurance Cashless activation, BTL activities.

After Sales Service, CSI, Warranty, SCM, Workshop Process implementation, Dealer Meets, Training,