Kapil Dev Email & Phone Number

Karnataka, India

Bangalore Urban, Karnataka, India

• Collaboration with Stakeholders and Tech Team: Enhanced efficiency and accuracy by automating reports and dashboards through close collaboration with stakeholders and the tech team.• SQL Query Development: Developed complex SQL queries tailored to the needs of different teams, significantly reducing manual tasks on Excel.• Project Management: Ensured timely completion and success of various projects through effective collaboration with product and business teams.• Data Inconsistency Resolution: Ensured data integrity by identifying and rectifying data inconsistencies through scrutiny of ingested data and liaising with respective POCs.• P&L Report Management: Effectively communicated financial performance to relevant stakeholders by managing and publishing Profit & Loss (P&L) reports.• KPI Creation: Created Key Performance Indicators (KPIs) annually to gauge performance.• Report Automation: Reduced manual tasks by automating reports using macros and appscript.• Team Management for Reconciliation: Managed a team to conduct bank and vendor reconciliation, ensuring financial accuracy and transparency. Accomplishments: • Developed SQL queries and Macros for the merchant reconciliation team, resulting in a significant reduction in task completion time from 5 hours to 10 minutes.• Formulated R queries for the bank reconciliation teams, which cut down the time spent on tasks from 3 hours to 10 minutes.• Designed automated reports for month-end financials, ensuring timely accounting on the 1st of every month. This process previously took up to two days.• Created R and SQL queries to generate daily Profit and Loss (P&L) reports for 5 verticals. Prior to this, such reports were only available on a weekly or monthly basis.• Developed numerous automated reports to track revenue and costs on a daily basis, a task that was previously only possible on a weekly or monthly basis.

Harlur

• Report Management: Regularly prepared and dispatched daily, weekly, and monthly reports on team performance, logistics returns, and returns claims.• Project Handling: Successfully managed several warehouse and logistics returns projects to understand the trend of shipment returns.• Stakeholder Interaction: Collaborated with stakeholders and the tech team to devise strategies to mitigate shipment return issues.• Performance Evaluation: Responsible for flagging sellers based on their performance metrics.• Team Management: Consistently shared team utilization reports, team quality scores, and scheduled rosters.• System Improvement: Identified issues in the workflow and applications, and initiated system improvements through discussions with management and stakeholders. Accomplishments: • Developed an automated report using existing database tools to streamline vendor risk flagging which eased up the time taken for decision making.• Designed semi-automated QA forms, reducing form filling time from 10 minutes per audit to 2 minutes per audit.

Bangalore Urban, Karnataka, India

• Data Analysis and Reporting: Regularly prepared and shared comprehensive reports on team performance, customer satisfaction (CSAT), dissatisfaction (DSAT), and utilization, providing valuable insights to management.• Performance Tracking: Monitored team performance metrics and identified areas for improvement, contributing to the overall efficiency and effectiveness of the customer chat support team.• Customer Satisfaction Measurement: Managed CSAT and DSAT reports, ensuring accurate tracking of customer satisfaction levels and identifying opportunities to enhance customer experience.• Resource Utilization: Compiled and analyzed utilization reports to optimize resource allocation and improve operational efficiency.• Cross-Functional Collaboration: Collaborated with various departments to gather data and generate reports, fostering a culture of data driven decision-making.• Process Improvement: Used reporting insights to recommend process improvements, enhancing team productivity and customer satisfaction.

Bachelor Of Business Administration - Bba, Business Administration And Management, General, C

8Th To 12Th, Biology Science

5Th, 7Th