Kapil Dev Email & Phone Number

Bangalore Urban, Karnataka, India

• Collaboration with Stakeholders and Tech Team: Enhanced efficiency and accuracy by automating reports and dashboards through close collaboration with stakeholders and the tech team.
• SQL Query Development: Developed complex SQL queries tailored to the needs of different teams, significantly reducing manual tasks on Excel.
• Project Management: Ensured timely completion and success of various projects through effective collaboration with product and business teams.
• Data Inconsistency Resolution: Ensured data integrity by identifying and rectifying data inconsistencies through scrutiny of ingested data and liaising with respective POCs.
• P&L Report Management: Effectively communicated financial performance to relevant stakeholders by managing and publishing Profit & Loss (P&L) reports.
• KPI Creation: Created Key Performance Indicators (KPIs) annually to gauge performance.

Harlur

• Report Management: Regularly prepared and dispatched daily, weekly, and monthly reports on team performance, logistics returns, and returns claims.
• Project Handling: Successfully managed several warehouse and logistics returns projects to understand the trend of shipment returns.
• Stakeholder Interaction: Collaborated with stakeholders and the tech team to devise strategies to mitigate shipment return issues.
• Performance Evaluation: Responsible for flagging sellers based on their performance metrics.
• Team Management: Consistently shared team utilization reports, team quality scores, and scheduled rosters.
• System Improvement: Identified issues in the workflow and applications, and initiated system improvements through discussions with management and stakeholders. Accomplishments:

Bangalore Urban, Karnataka, India

• Data Analysis and Reporting: Regularly prepared and shared comprehensive reports on team performance, customer satisfaction (CSAT), dissatisfaction (DSAT), and utilization, providing valuable insights to management.
• Performance Tracking: Monitored team performance metrics and identified areas for improvement, contributing to the overall efficiency and effectiveness of the customer chat support team.
• Customer Satisfaction Measurement: Managed CSAT and DSAT reports, ensuring accurate tracking of customer satisfaction levels and identifying opportunities to enhance customer experience.
• Resource Utilization: Compiled and analyzed utilization reports to optimize resource allocation and improve operational efficiency.
• Cross-Functional Collaboration: Collaborated with various departments to gather data and generate reports, fostering a culture of data driven decision-making.
• Process Improvement: Used reporting insights to recommend process improvements, enhancing team productivity and customer satisfaction.

Bachelor Of Business Administration - Bba, Business Administration And Management, General, C

8Th To 12Th, Biology Science

5Th, 7Th