Kapil Ghai Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Greater Toronto Area, Canada

Responsibilities included the overall revenue generation of the Staples Studio Coworking Business, creating and maintaining strategic partnerships amongst partnered organizations, and building a strong Community of professionals within the Staples Studio Coworking SpaceKey Accomplishments• Consistently achieved a 90% office occupancy retention rate. Top national performer in office sales• Successfully collected data research from Studio customers across Canada. Used the findings to enhance all Studio offerings which in turn increased customer loyalty & retention• Successfully collected data research from Studio customers across Canada. Used the findings to enhance all Studio offerings which in turn increased customer loyalty & retention• Strategically leveraged Staples’ partnerships with SONY to create incentivized membership programs for Studio customers. Incentives successfully led to long term customer loyalty and reoccurring revenue for Staples Studio• Used Zendesk CRM platform to manage sales pipeline for Staples Studio to actively work towards revenue growth targets• Fostered long term and valuable relationships with external community stakeholders such as The Oakville Chamber of Commerce, The Town of Oakville, Sheridan College, & Oakville Public Libraries• Provided leadership for project teams including peers. Led all Community Managers in pushing our Google Insights campaign, and leveraging our online presence as a driver to capture more business to Staples Studio• Recipient of the 2020 Staples Canada Community Award

Toronto, Canada Area

Responsibilities included coordinating production of tradeshows; working with vendors, venue staff, and key account holders to enable successful large-scale events. Key Accomplishments • Provided event logistics support; booking facilities, scheduling and supervising event staff, and managing event promotions. • Assessed event success through measurement of attendance, net profit, client satisfaction, and participant satisfaction. Generated reports and presented analysis to senior management.

Mississauga, Ontario

Responsibilities included both sales and training portfolios; generating new clients and growing current accounts, as well as training and mentoring new sales staff.Key Accomplishments• Consistently achieved over 100% of revenue quota annually and quarterly, highlighted by a 2017 performance involving achieving 124% of growth target and winning the President’s Club Award. • Established trust-based relationships with new and existing accounts to understand unique problems and identify appropriate business solutions; maintaining a 90%+ client retention rate. • Coached new account management staff through job shadowing, ongoing client interaction evaluations and debriefs, and providing constructive and encouraging feedback. • Led the one-on-one sales training, onboarding, and mentoring for over 20 new sales staff; covering topics including relationship building, sales tactics, sales software usage (Sales Force), product features, customer service, troubleshooting, and overall professionalism. • Developed experiential learning opportunities for new team members, integrating them into various stages of the sales cycle to train on processes such as cold calls, onboarding new clients, maintaining relationships, responding to dissatisfied clients, and extending existing contracts.

Toronto, Canada Area

Responsibilities included direct fundraising for Plan Canada, as well as the training and talent development of Junior Fundraising Representatives.Key Accomplishments• Mentored and coached over 30 new fundraising staff in the field; teaching fundraising tactics including engaging potential donors, catering pitches to the target audience, effective body language and tone, and building trust. Also provided training on required administrative tasks. • Designed and delivered “Best Practices for Street Fundraising” workshop to an audience of 45 fundraisers; covering tactics for connecting with donors, pitching, and securing sponsorship. • Ranked as a Top 5 Fundraiser in Ontario in 2014 based on total sponsorship dollars generated as well as outstanding contribution to the overall talent pool through training and mentorship. • Consistently exceeded sponsorship targets for campaigns related to causes such as educational equality, gender equality, and human rights equality, stable housing, and clean water.• Received accolades including representing Plan Canada in the 2015 “Spread the Net” campaign and participating in the inaugural Plan Canada Mentorship Program for future leaders.