Manage daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.Manage labor, inventory and overhead costs effectively to maintain business profitability.Recruit and train high-quality staff, resulting in increased customer satisfaction and loyalty.Oversee payroll, business planning and marketing for franchise operations.

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.Managed inventory control, cash control, and store opening and closing procedures.Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.Assisted with hiring, training and mentoring new staff members.

Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.Maintained compliance with bank policies and regulations while executing various financial transactions for customers.Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.

Provided assistance with preparation of management presentations and special projects as requiredMaintained employee files, as necessaryCoordinated and conduct drug taps for the pilot groupTracked and ensured employees complete onboarding duties, including appropriate system access, uniforms, badges, fingerprinting, training, etcAssisted in station event planning, coordination, and execution (i.e. Do Crew luncheons, holiday meals, recognition events).

Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Provided personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retentionReviewed and approved overdrafts and checks for cashing, and answered questions on accounts, loans, and statementsPrepared credit and financial information to streamline loans processing for mortgage, installment, and discount loan transactionsAssisted customers during loan and account application process, and closed consumer and real estate and mortgage loans in accordance with internal and federal policies and proceduresCoached team members to develop sales opportunities and referred customers to designated business partners to meet branch and individual customer service and sales goals