Kapil Kumar Garg Email & Phone Number

Gurugram, Haryana, India

Work closely with leadership at interested sellers to successfully negotiate deals and help achieve overall customer success.  Developing and maintaining long-term relationships with accounts.  Engage with internal and external customers/teams to improve product and business processes.  Track and report performance using appropriate metrics. Achieve productivity and seller satisfaction targets.  Manage and grow the seller’s business through relevant business… Show more Work closely with leadership at interested sellers to successfully negotiate deals and help achieve overall customer success.  Developing and maintaining long-term relationships with accounts.  Engage with internal and external customers/teams to improve product and business processes.  Track and report performance using appropriate metrics. Achieve productivity and seller satisfaction targets.  Manage and grow the seller’s business through relevant business insights. Build and execute seller-level growth plans that cover key business.  Manage the seller relationship by championing the seller’s needs on the marketplace.  Build strong communication channels with seller, set proper expectations, provide clear status communication, and manage toward a growth plan.  Pitching/Educating Amazon Suppliers, to ensure overall customer success.  Pitching products to sellers for various Ad programs and improving activation.  Drive new product launches and relationship extensions by collaborating with the business development team.  Work with sellers to improve operational aspects of their business in providing a great consumer experience.  Conducted deep dive analysis and provided routine executive-level reporting on the seller’s business and future opportunities. Publish recommendations and action plans based on data.  Providing thought leadership around planning, roadmaps and execution. Show less

Noida, Uttar Pradesh, India

 Proactively identify & process the necessary improvements in the catalogue and add all product information on client’s catalogue and portfolio with promotional offers after discussing with the client on required parameters for online promotion.  Identifying new business opportunities and growing current portfolio.Pitching/Educating products to Suppliers to ensure overall customer success.  Responsible for regular accounts hygiene checks. Forecasting and tracking… Show more  Proactively identify & process the necessary improvements in the catalogue and add all product information on client’s catalogue and portfolio with promotional offers after discussing with the client on required parameters for online promotion.  Identifying new business opportunities and growing current portfolio.Pitching/Educating products to Suppliers to ensure overall customer success.  Responsible for regular accounts hygiene checks. Forecasting and tracking client’s accounts.  Strategic planning to resolve client issues and improve overall results. Collaborating across various departments to ensure the highest possible match to client’s needs.  Developing and implementing strategies to expand sales and maximize revenue opportunities within assigned key accounts through renewals and upsells.  Maintaining Feedback from clients by arranging meetings and capturing it in CRM tool.  Designed & Implemented customer retention strategies to increase loyalty and retain business. Analyzed customer feedback, negotiated with customers and complied reports for managers.  Productive and professional relationship with client, and sales team, supporting them in catalogue improvement and providing better offers to close the deal with clients. Show less