Jeffrey Kaplan Email & Phone Number

Hollywood, Florida, Us

Coral Gables, Florida, Us

RAPID GROWTH IN HEALTHCARE OPERATIONS, USING INDUSTRY RELATIONSHIPS, CONTRACTS, & JVS► Improvements to care quality, patient satisfaction, growth, strategic relationships, operations, and emerging technology use – bringing HeartWell into Baptist Health post-acquisition. ► Stakeholder collaboration on transformation, digital improvements, and operating efficiency. ► Managed care and revenue cycle management medical group rep.► New HeartWell infrastructure as report to Executive Committee / CEO and Board, consolidating practices and overseeing 200+ reports.► Budget and P&L authority for 70+ provider service line.INFLUENCED QUALITY & PATIENT CENTRICITY● 82% top box scores in Press Ganey patient satisfaction from technology changes● Strategic Planning Team collaboration on new markets ● Technology transition from NextGen ePM & EHR to Cerner / Soarian INCREASED SATISFACTION AS OPERATIONS EXECUTIVE ● Governance strategy, including new service line standards set with physician leaders; served on Executive Steering Committee● Physician recruiting, expanding healthcare service line 20% ● Revenue management, growing net revenue collections and reducing denials system-wide● Buy-in for digital registration and co-pay (pilot extended to other specialties), enabling 92% increased online payments● Shorter wait times for 3,000 calls with new call center, RN triage team, and automated refill verificationsLED STARTUP SUCCESS AS COO ● HeartWell transformation and launch as sole entity with growth to $50M+ (consolidating 6 practices)● Optimum contracts for managed care, health insurance, malpractice insurance, EMR and EPM systems, and IT hardware / software● Cost-effective ePM / EHR improvements from grants, PQRS, Meaningful Use funds● Premium savings negotiated with health and malpractice carriers● First-time programs (Cigna cardiology collaboration of care, Florida Blue clinical data exchange projec

NEW BUSINESS & PRACTICE STARTUP STRATEGIES, COST SAVINGS, & REVENUE AT MULTI-SITE GROUP► $2M capital raised for medical facilities development, equipment, & business expenses.► First 5-year business plan, marketing strategy, corporate infrastructure / facilities, projections, funding, and market analysis to support medical practice startup with physician partner.► Operations planning to meet patient needs and long-term objectives.► Process efficiency, streamlining workflows to capture lost revenues via billing automation at physician-owned, multi-site specialty group.► Highest net revenues in history by using previous healthcare contacts to secure direct insurance referrals.

CONCURRENT AUTHORITY FOR SUPPLY CHAIN, STARTUP, CONTRACTS, COMPLIANCE, & MARKET ENTRY► Repeated promotions at occupational health provider and national health care companies.► P&L oversight, plus direction for 140 employees in 4 operating locations.► Oversight of daily operations, marketing, training and development, physician recruitment, IT, and administration. ► New market entry strategies; selected site location and negotiated operational infrastructure and launch.► JCAHO preparation.► Software design for employer and carrier usage, plus sales productivity and efficiency improvement programs.► M&A integration, identifying synergies and retaining optimum capabilities. LED TURNAROUNDS & RESTRUCTURING FOR BETTER PROFIT● Service and quality improvements, new marketing and operations practices, and revenue-generating hospital JV (surpassing expected net income $12M+ over 5 years)● Newly restructured finance, centralized billing, $1M expense savings, and vendor contract renegotiations● Patient satisfaction measurement from new Phantom Patient Program (featured in Oprah Magazine) as secret shopper healthcare evaluation tool HELD EXECUTIVE AUTHORITY FOR GROWTH, M&A, AND COMPANY SALE● Organic / M&A growth, identifying opportunities from mergers, acquisitions, JVs, and strategic alliances.● TheraTx leadership as GM in 1,000-employee, national business● Successful exit from company sale to TheraTx and medical practice sale to TenetINCREASED GROWTH FROM RELATIONSHIPS & NEW OPPORTUNITIES● Marketing results including revenue growth – positioning company as industry leader with relations at managed care companies, TPAs, insurance carriers, and self-insured employers● Hiring and mentoring for 13-member team administering 10,000-member client base● Contract improvements (19.2% patient volume increase, 28% additional revenue, and 350% improvement in bottom-line profits)

Bachelor'S Degree

Education record