Steve Kaplan, Cfe Email & Phone Number

United States & Canada

Earl of Sandwich: Fully responsible for all aspects of operations in the U.S. and Canada. Earl of Sandwich has a diverse collection of restaurants with locations ranging from Disney properties, the Vegas Strip, airports, travel centers, and traditional franchise locations.

Jacksonville, Florida Area

Responsible for:• Working shoulder to shoulder with the team, producing record breaking comp sales and all-time high EBITDA.• Multiple franchise task force project management initiatives, (1200 franchise locations, US & Canada).• Developing high performing teams and trusting relationships.• Full P&L accountability. Produced positive comp sales and profits, through increased guest counts.• Directly responsible for the leadership and all other aspects of 700+ team members.• Led a team of 11 direct reports: (six district managers and five support team members).• Partner in testing of all new system wide initiatives (LTO’s, menu items, equipment, brand standards, etc.).• Training & development of all newly hired corporate employees from a restaurant operations standpoint.• FDD compliance and management of the Franchise Agreement relationship.• Strategically driving franchise sales & operations, covering the West Central part of the United States for 300+franchised restaurants.• Champion of brand standards, utilizing great communication, business reviews, follow-up, training & accountability.• Market development & growth. Achieving development goals while assisting with buildouts & new restaurant training.• Assisting with approvals of new franchise owners. Handling of sensitive issues (FDD, franchise agreements & renewals).• Project lead on two system wide rollouts (1050 locations) – Rapid Pickup & 3rd Party Delivery.

Charlotte, North Carolina Area

• Leading corporate operations through significant growth and expansion while maintaining operational quality and consistencies.• Fully responsible for all corporate and franchise operations.• Coached, developed and led a team of professional Franchise Business Coaches to influence the franchise systems sales and profitability; as well as protect and enhance the integrity and image of the brand.• Working with 70+ restaurant locations.• Fully responsible management of the point-of-sale system.• Project lead on point-of-sale conversion.

Orlando, Florida Area

• Full operational, financial & people accountability for franchise operations in: NC, VA, PA, IN & the Panhandle of FL• Created and administered all employee training material.• Created and updated all operational material.• Created and facilitated the Manager in Training Conference.• Created, recorded and edited all training videos.• Fully responsible for 50 new restaurant openings. • Hands on training at the local restaurant level.• Area Supervisor development.• Management training and all workshops.• Employee training and all workshops.• Facilitated general manager & manager meetings.• Point-of-sale updates and configuration.• Procurement.