Sales, marketing and operations professional with over 16 years of experience from entry-level sales, up to and including division-level management of multiple departments and sales staff numbering in the hundreds.Currently running my own startup business for a cause and very excited about it!Experience:Management/Operations - everything from small teams of 4 sales representatives to multi-departmental Contact Center operations that included Sales, Customer service, Quality Assurance, Escalations, Recruitment/hiring, Training and Human Resources. Both Business to Business as well as Direct to Consumer.Marketing - creating/developing/managing numerous marketing campaigns including SEM, SEO and social media, as well as direct mail. Experience with design, market selection, keyword optimization, ROI/COA calculations as well as conducting feedback reviews.Training - created/developed and implemented full sales and customer service operations systems for incoming new hires and comprehensive re-training initiatives for existing sales staff. Responsible for training hundreds of successful sales representatives, team leaders, supervisors and managers.Relationship building/maintenance - has maintained relationships and managed expectations with major Telecom corporations (AT&T, Verizon, Qwest) as well as building new relationships with new partners (Embarq, Windstream, SiriusXM, others). Sales/Customer Service - everything from fielding calls from consumers to high-end relationship management with executives from Fortune 100 corporations.Recruitment - maintained an ongoing hiring campaign to handle contact center attrition that was expanded/contracted from week to week depending on company needs.
Listed skills include Online Advertising, Training, Team Building, Marketing, and 46 others.
