Kapr Idriss Conteh Email & Phone Number

Toronto, Ontario, Canada

• Install and configure computer hardware, software, wireless display systems, and printers.• Provide technical support through both on-site presence and remote channels.• Respond promptly to ticketing incidents and requests, prioritizing based on urgency and impact.• Participate in the implementation of changes to the IT infrastructure to achieve organizational goals.• Perform routine maintenance to ensure optimal performance and security of the systems.• Manage inventory of IT assets, including hardware & peripherals, ensuring resource optimization.

Toronto, Ontario, Canada

• Install, configure, and troubleshoot workstations and servers physically and virtually;• Monitor the helpdesk and support line to meet SLA benchmarks effectively;• Document IT processes, resolutions, and procedural directives systematically;• Manage user and computer accounts through Active Directory administration;• Oversee and manage new hire onboarding and offboarding assets;• Coordinate the recruitment, training, and supervision of IT interns.

Toronto, Ontario, Canada

• Managed user and computer accounts through Active Directory;• Proficient in crafting system/application documentation, presentations, and reports;• Installed, configured, and troubleshooted workstations both physically and virtually;• Utilized SysAid helpdesk for ticketing, issue resolution, and asset management;• Configured and set up workstations for remote employees working onsite & work-from-home.

Toronto, Ontario, Canada

• Inspected final products to assess compliance with quality standards;• Proactively anticipated issues on the production line and identified solutions;• Worked with a variety of personalities to accomplish production goals;• Ensure proper labelling of finished items and ensure that they are packaged properly.

Ontario College Advanced Diploma, Computer Technology/Computer Systems Technology

• Graduated with Honours

Ontario Secondary School Diploma, General Studies

• Class of 2018/19 Valedictorian

High School Diploma, General Studies & Sciences

• Completed the Basic Education Certificate Examination (BECE) • Completed the West African Senior School Certificate Examination (WASSCE)