Kapr Idriss Conteh Email & Phone Number

Toronto, Ontario, Canada

• Install and configure computer hardware, software, wireless display systems, and printers.
• Provide technical support through both on-site presence and remote channels.
• Respond promptly to ticketing incidents and requests, prioritizing based on urgency and impact.
• Participate in the implementation of changes to the IT infrastructure to achieve organizational goals.
• Perform routine maintenance to ensure optimal performance and security of the systems.
• Manage inventory of IT assets, including hardware & peripherals, ensuring resource optimization.

Toronto, Ontario, Canada

• Install, configure, and troubleshoot workstations and servers physically and virtually;
• Monitor the helpdesk and support line to meet SLA benchmarks effectively;
• Document IT processes, resolutions, and procedural directives systematically;
• Manage user and computer accounts through Active Directory administration;
• Oversee and manage new hire onboarding and offboarding assets;
• Coordinate the recruitment, training, and supervision of IT interns.

Toronto, Ontario, Canada

• Managed user and computer accounts through Active Directory;
• Proficient in crafting system/application documentation, presentations, and reports;
• Installed, configured, and troubleshooted workstations both physically and virtually;
• Utilized SysAid helpdesk for ticketing, issue resolution, and asset management;
• Configured and set up workstations for remote employees working onsite & work-from-home.

Toronto, Ontario, Canada

• Inspected final products to assess compliance with quality standards;
• Proactively anticipated issues on the production line and identified solutions;
• Worked with a variety of personalities to accomplish production goals;
• Ensure proper labelling of finished items and ensure that they are packaged properly.

Ontario College Advanced Diploma, Computer Technology/Computer Systems Technology

• Graduated with Honours

Ontario Secondary School Diploma, General Studies

• Class of 2018/19 Valedictorian

High School Diploma, General Studies & Sciences

• Completed the Basic Education Certificate Examination (BECE) • Completed the West African Senior School Certificate Examination (WASSCE)