Kapri Belonga, Mba Email & Phone Number

Houston, Texas, United States

New Orleans, Louisiana

▪ Provide excellent customer service to all patients while maintaining a service level of 90% or higher▪ Accurately schedule 30-80 appointments per day- review appointment date, time, location, and provider name with caller▪ Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information using the EPIC System▪ Answer telephone promptly and in a polite and professional manner▪ Obtain and enter accurate demographic information into EPIC(address, telephone number, name of insurance or self-pay status)▪ Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).▪ Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization

Houston, Texas Area

•Manage the planning, scheduling and execution of 5-80 employee moves on a daily basis•Communicate with numerous departments and contract companies to schedule move activities •Schedule project/move activities with building management and security to ensure that all necessary building functions are available throughout the process •Conduct review of work areas affected by move planning to confirm that current locations and office availability, at destination locations, are accurately reflected•Perform quarterly building audits to verify that all employee locations, furniture layout and room configurations are correctly notated on floor plans and in Tririga

Houston, Texas Area

•Demonstrated leadership and team building by preparing daily staff schedules, new hire on-boarding, and performance coaching •Trained team members to achieve sales and service goals•Facilitated team meetings to discuss sales performance, profitability, and customer service objectives•Provided management support, in a fast paced retailer, servicing over 1,000 guests daily via face to face and telephone interaction•Supervised a team of 15 team leaders and team members in the absence of senior management•Acted as leader on duty responding to guest and team member concerns, as well as opening and closing of the store, ensuring all property and personnel are secure and safe•Managed personal development and conducted district walks with upper management

•Coached and evaluated team member performance•Achieved consistent GREEN results during Steritech food safety audits •Maintained inventory and ordered food items and supplies weekly•Ensured cleanliness and maintenance of equipment, food service supplies, and dining area•Performed a variety of food service duties to guarantee timely preparation and service as needed

Masters, Business Administration, 3.6

Marketing Management Administrative Managerial Finance Managerial Accounting Management and Organization Managerial Decision Making.

Bachelor Of Arts, Marketing

Principles of Management, Operations Management and Information Systems, Business Law, Financial Accounting, Managerial Accounting.