Reservations Agent
CurrentProcessing payments and sending confirmation details to customers.Sorting out any issues that may arise with bookings or reservations.Selling and promoting reservation services.Answering any questions customers might have about the reservation process.Up-selling, when appropriate, by informing customers of additional services or special packages, such or upgrades s/ and special accommodations.Providing support to customers who may need to amend or cancel a reservation.Handle large volumes of incoming reservation calls efficiently and professionally Handle inbound calls and address customer complaints and unusual requests courteously and calmly.