Kar Yee Email & Phone Number

Singapore, Singapore

Cyberjaya, Selangor, Malaysia

Handling incident, maintenance, change request, event monitoring, routine task and operationalassistance in data center achieved 98% via ServiceNow/Remedy/Angora.Almost 100 ticket created per day, email replied, and phone calling achieved SLA 98%.Established a pivotal link between the customer and support team to analyze and interpret thecustomer request solved by correct categorization and prioritization.Contribute positive team dynamic communicate within customer and related internal team.Maintained and decrease in customer escalations due to misinformation or inadequate support.

Malaysia

Create 3 dashboard by own self for STHI TRB and HDMX department by using SQL and Power Bi.STHI TRB Dashboard be implemented and used by Team Costa Rica.Create 1 user interface dashboard as an example for LCBI department.Achieve 95% performance improvements in data mining.Increase effectiveness of employees on viewing the status of effective repair and collateral down trend shiftly and employees no need email manually the status of collaterals.Increase effectiveness employees on viewing the process control system health of collaterals.

Bandung, West Java, Indonesia

It was my first time living in a foreign country. In my opinion, I am an independent person but still facing some challenges in here. I accepted challenge by listening lecturer tutorial in Bahasa Indonesia although mostly the words same like Bahasa Malaysia but the slang is totally different. Luckily, we can adapt it in this whole semester. I could proudly said that I had participate this exchange programme. This experience was widened my view and more cherish what things that Malaysia had.