Kara C Email and Phone Number

Daily stakeholder managementCreating communications for business changesChange managementProduct owner collaborationContent creation for online sites such as SharePoint/Yammer/One.CBACreating content for learning modules and learning guides Managing groupwide communications for frontline staff/branch/support functions

As a Comms Analyst my role requires working with our Executive and Senior Management teams to create, design and implement the strategy and programme of activities consistent with our business unit and Group's vision and values.My daily tasks are a split between Communications and Graphic Design.This involves:• Creating and developing the design work for all strategies and approaches • Creating and writing communications of various kinds for internal publication • Creating content and managing various sites as the business requires• Assisting in the facilitation of the communications strategies that heightens visibility and supports specific initiatives so positioning the business unit in line with desired objectives • Assessing client requests for their relevance to agreed recommendation goals • Providing advice to the business on the delivery and quality of their communication programs• Project management input and specialist advice into the recommended priority programs• Ensuring that key stakeholder relationships and program delivery are consistent with Group-wide and business unit interdependencies• Continually offer new, fresh and innovative ideas and solutions to maximise resources• Assisting in the co-ordination and management of relevant external community and peak body relationships for the business unit

The role of the Call Quality Specialist is to: - Monitor calls according to the defined call model.- Calibrate results across all sites and teams in order to ensure quality standards are met and are consistent throughout Collections and Credit Solutions (C&CS).- Provide observational data for call quality analysis on a daily, weekly, monthly and adhoc basis to meet the needs of the business.- Adhere to monitoring processes to support all of the C&CS business areas in accordance with bank policy and agreements.- Work with the leadership and management teams to influence process and service change as a result of call monitoring outcomes.

I am part of a unique team focusing on being the World's Best in Retail Debt Management.My specific place in the team is in a communications based capacity mainly focusing on project work, communications, event coordination, engagement, website design and SharePoint (our intranet) maintenance.

Customer ServiceCall Centre WorkAdministrationDelegation of workMulti Tasking Team Reporting Training of new starters Senior Collector DutiesInternal Website maintenance (SharePoint)Team Communications