Operations management within a successful study abroad programme: Oversee health and safety for all programme properties, including residences, office, classroom spaces. Organise effective access to student health and wellness resources. Mentor individual students and act as primary point of contact for general student and faculty concerns. Identify and coordinate staff training opportunities which align with the mission of making all students feel welcome, included, and safe. Manage IT… Show more Operations management within a successful study abroad programme: Oversee health and safety for all programme properties, including residences, office, classroom spaces. Organise effective access to student health and wellness resources. Mentor individual students and act as primary point of contact for general student and faculty concerns. Identify and coordinate staff training opportunities which align with the mission of making all students feel welcome, included, and safe. Manage IT provision for office and residences. Support review of contracts and insurance policies, management of contractors, onboarding of new staff. Review and coordinate updating of staff manual. Facilitate student visa process: communicating visa requirements and case-managing visa applicants. Line manage Housing Manager. Coordinated Covid protocols and testing. Show less

Coordinated all aspects of preparation and maintenance of student residences for study abroad programme, including listed buildings. Negotiated new property purchase– making the financial case, identifying appropriate property, reviewing contracts and legal obligations, obtaining change of use/HMO approval.

Successfully fulfilled multiple contracts for international health care & community development organisation: Conducted maternal health care needs assessment via discussions with community members, local health agents, NGOs, and medical providers – resulting in written brief to guide implementation of pilot programme for accompaniment of expectant mothers. Evaluated usage and revised two-year youth programme curriculum: synthesising old and new materials, writing new material in two languages… Show more Successfully fulfilled multiple contracts for international health care & community development organisation: Conducted maternal health care needs assessment via discussions with community members, local health agents, NGOs, and medical providers – resulting in written brief to guide implementation of pilot programme for accompaniment of expectant mothers. Evaluated usage and revised two-year youth programme curriculum: synthesising old and new materials, writing new material in two languages, training and follow-up with staff delivering programme over three sites (in Haitian Creole). On-site coordinator/translator for staff training retreats: ensuring communication between US and Haitian participants, troubleshooting logistics, reconciling budget and expenses. Show less

Collaborated with owners in all aspects of independent restaurant launch and successful operation. Ensured compliance with licensing, tax, hygiene and health and safety legislation/guidelines. Evaluated products and chose vendors, influenced branding, set up software and organisational systems. Recruited, trained, scheduled, and supervised staff. Promoted and marketed the business via advertising, press releases, website development, and social media. Maintained stock levels, ordered supplies… Show more Collaborated with owners in all aspects of independent restaurant launch and successful operation. Ensured compliance with licensing, tax, hygiene and health and safety legislation/guidelines. Evaluated products and chose vendors, influenced branding, set up software and organisational systems. Recruited, trained, scheduled, and supervised staff. Promoted and marketed the business via advertising, press releases, website development, and social media. Maintained stock levels, ordered supplies and ensured payment of vendors, and conducted all daily administrative duties and financial reporting. Organised, promoted, and liaised with vendors to produce sold-out dining events. Along with chef, acted as hands-on leader in all daily operations - the primary on-site presence ultimately responsible for smooth day-to-day functioning and meeting operational objectives. Show less

Provided immigration services to a burgeoning refugee population, in addition to other community members. Scheduled clients and performed intake interviews to assess their needs and immigration options. Analysed client documents and histories alongside complex immigration law, to evaluate eligibility for benefits. Prepared and submitted immigration applications and briefs, necessitating a high level of attention to detail and accuracy. Performed case management and follow-up with clients and… Show more Provided immigration services to a burgeoning refugee population, in addition to other community members. Scheduled clients and performed intake interviews to assess their needs and immigration options. Analysed client documents and histories alongside complex immigration law, to evaluate eligibility for benefits. Prepared and submitted immigration applications and briefs, necessitating a high level of attention to detail and accuracy. Performed case management and follow-up with clients and government agencies. Exercised discretion and sensitivity in explaining complex, occasionally unfavourable, immigration policies and decisions. Supervised interns, volunteers, interpreters. Conducted immigration orientation/information sessions for newly arrived refugees and asylees; coordinated ongoing civic education for citizenship applicants. Show less

Laid foundations for green energy social business producing, promoting, and distributing cleaner-burning cookstoves in Haiti. Worked closely with founding engineer/entrepreneur (based in India) to develop local strategy. Identified and collaborated with global and local partners/funders, distributors, local and international staff. Created business and marketing plans in accordance with company vision and local environment/law. Coordinated with colleagues on complex budgets and projections… Show more Laid foundations for green energy social business producing, promoting, and distributing cleaner-burning cookstoves in Haiti. Worked closely with founding engineer/entrepreneur (based in India) to develop local strategy. Identified and collaborated with global and local partners/funders, distributors, local and international staff. Created business and marketing plans in accordance with company vision and local environment/law. Coordinated with colleagues on complex budgets and projections. Created and adapted marketing materials for local use. Wrote grant resulting in $200K funding from UK-DFID. Represented company in meetings with USAID, WFP, INGOs, business/government officials. Show less

On-site manager of community health project. Working in Haitian Creole, led staff of 12 national employees: scheduling, payroll, non-medical training, interpersonal relations, team-building, professional advancement. Managed finances and logistics: funds requests, purchasing decisions, outside contracts, financial reports, facilities standards and maintenance. Coordinated structural changes and collaborated with Medical Director to ensure exceptional patient service. Acted as cultural and… Show more On-site manager of community health project. Working in Haitian Creole, led staff of 12 national employees: scheduling, payroll, non-medical training, interpersonal relations, team-building, professional advancement. Managed finances and logistics: funds requests, purchasing decisions, outside contracts, financial reports, facilities standards and maintenance. Coordinated structural changes and collaborated with Medical Director to ensure exceptional patient service. Acted as cultural and linguistic liaison - promoting effective communication between US Board and Haitian staff, coordinating Board visits and identifying beneficial external partnerships. Show less

Supported all aspects of restaurant launch: facilities set-up, staff recruitment/training, legal obligations, creation of booking and communication systems, press releases/PR, website creation. Planned and coordinated successful on-site and off-site events for 12-300 attendees. Assisted clients in creating event menus; arranged for necessary staffing, equipment and logistics. Managed set-up and execution of events, solo and as chef's assistant, including wedding receptions, private dinners… Show more Supported all aspects of restaurant launch: facilities set-up, staff recruitment/training, legal obligations, creation of booking and communication systems, press releases/PR, website creation. Planned and coordinated successful on-site and off-site events for 12-300 attendees. Assisted clients in creating event menus; arranged for necessary staffing, equipment and logistics. Managed set-up and execution of events, solo and as chef's assistant, including wedding receptions, private dinners, corporate dinners and parties, nonprofit fundraising events. Show less

Co-mediated meetings between victims of crime and offenders; created new case tracking system, significantly streamlining communication with court officials and case participants and resulting in more effective cooperation.

Coordinated Citizenship Delay Project: Managed all immigration cases, including client intake, case tracking, interactions with USCIS, advising clients in consultation with supervising attorney. Researched complex immigration issues; prepared federal complaints.

Researched primary education in Haiti via print resources (French, English), community forums. Managed data on Haitian prisoners.

Evaluated incoming applications and supporting materials for admission routing. Prepared files for admissions consideration. Ensured all data was entered accurately and that applicants benefitted from a global assessment of their qualifications.

Navigated the professional school application and admissions process with individual candidates, while responding to overall objectives of the college and admissions department. Created and delivered meaningful programs and materials for prospective students including: university recruitment fair presentations, open house events, interview days, brochures, and online resources. Answered candidate enquiries; counselled prospective students; communicated admissions decisions. Coordinated… Show more Navigated the professional school application and admissions process with individual candidates, while responding to overall objectives of the college and admissions department. Created and delivered meaningful programs and materials for prospective students including: university recruitment fair presentations, open house events, interview days, brochures, and online resources. Answered candidate enquiries; counselled prospective students; communicated admissions decisions. Coordinated applicant files and their evaluation throughout admissions process. Managed applicant data; generated individual and aggregate reports. Played a key role in developing prospective student website, including design and co-operating with IT department, and converting from paper to web-based communication. Show less

Operated 33-bed group lodging facility in an area of natural beauty and national historic significance - lived on site and was responsible for all aspects of providing a welcoming, comfortable, and safe environment for guests. Regularly monitored facility for maintenance issues and necessary upgrades, including carrying out basic repairs/DIY and coordinating with local providers and volunteers for more extensive works. Managed individual and group reservations: coordinating availability of… Show more Operated 33-bed group lodging facility in an area of natural beauty and national historic significance - lived on site and was responsible for all aspects of providing a welcoming, comfortable, and safe environment for guests. Regularly monitored facility for maintenance issues and necessary upgrades, including carrying out basic repairs/DIY and coordinating with local providers and volunteers for more extensive works. Managed individual and group reservations: coordinating availability of lodging, anticipating guest needs, welcoming and orienting visitors to the area. Maintained accurate financial records and submitted regular reports to regional office. Hired, trained and supervised staff. Promoted ties between the hostel, the surrounding community and regional tourism organisations. Show less

Managed orders, sales, and staff for foreign language book centre focused on providing texts for University of Pennsylvania courses. Worked co-operatively with faculty, book vendors, and company management to supply texts in a timely manner, create interest in non-academic titles, and increase year-over-year sales.