Kara Combs Email & Phone Number

Westerville, Oh, Us

Columbus, Oh, Us

• Research and Identify Opportunities: Through multiple channels and resources, identify opportunities to enhance the Owner's travel through Exceptional Experiences. Identifying these opportunities will require working with team members in and outside of Owner Services, navigating reports and monitoring flight activity.• Owner Services Ambassador for NetJets Brand: Develop a strong knowledge of luxury branding and provide appropriate education and guidance for Owner Services. Partner with departments such as Sales and Marketing to ensure we provide a luxury experience for Owners.• Create Exceptional Experiences: Develop unique, memorable and personalized Exceptional Experiences for our Owners. These experiences need to be timely and on-brand. This will require knowledge of when and how to set up the suitable experience for each Owner. Knowledge of luxury brands and appropriate gifts is required to successfully create these experiences.• Manage Exceptional Experiences: Work with crew members, NetJets Service Representatives, FBO's, caterers, and other internal and external partners. to oversee the completion of each Exceptional Experience. These experiences require detailed planning, and this role will make sure they are set up correctly for the Owner.• Manage Owner Milestone Celebrations: Review Owner milestones (birthdays, anniversaries, etc.) and provide an on-brand experience that will surprise and delight the Owner. This may be during a flight or other ways in which we can celebrate milestones with our Owners.

Columbus, Oh, Us

• Review and analyze flights that owners have taken throughout each month, following FAA regulations.• Main point of contact for the Owners and Internal Departments as it relates to invoicing, hours and accounting.• Apply knowledge of an Owners needs before and after invoicing process to anticipate and/or resolve issues that can impact them.• Research Owner requests for invoices, flight times, report questions, etc. • Train/Mentor New Employees on Billing Processes

Columbus, Oh, Us

• New customer setup. Collect new customer information while ensuring accurate product ordering and invoicing.• Enter customer DATA into ERP system,• Communicate directly with Facility managers regarding sales orders, due dates, quantities, and special requirement.• Communicate directly with customers on timelines, order completion, and transportation details.• Organize customer correspondence and sales orders.• Enter receivers for all inbound materials and communicate shipping and delivery timelines with Shipping/Receiving personnel, and Facility managers.• Periodically review customer inventory levels with customer personnel, to ensure supplies are sufficient but not excessive. • Send invoicing and inventory reporting to customers on a daily/weekly/monthly basis regarding their inventory levels of finished and raw materials.

* Provide Administrative & technical support to company staff and customers* Organized files, records, develop spread sheets, scan documents & communicate reports (verbal and written)*Develop & present weekly, monthly & annual reports for leadership team* Control inventory, order packaging supplies from vendors, process purchase orders & invoices for customers & vendors* Verify & track all project deadlines to facilitate production and workflow*Collaborate & work closely with accountant on accounts payable & receivable. Enter customer payments into system on daily basis* Served as a key member of leadership team, reduced office expenses by developing creative solutions for vendors, suppliers & company services* Promoted to Office Manager after 5 months of employment- following evaluation (dedicated team player, strong work ethic & interpersonal skills, self-directed, meeting plans & timelines, results oriented.* Proficient in Excel, Quick Books, AR/AP and Report Writing

* Responsible for coordinating entire station, communicating with front & back of the house personnel to ensure great dining experience* Assigned office experience - closing manager & inventory control.* Process guest orders properly & in a timely manner, to ensure customer satisfaction with food & service

Us

* Monitor & provide customer service - processing transactions, ATM, etc, audit development & on going training for Business- Customer Service Representative & Customer Service Lead

Houston, Texas, Us

* Customer service that served 550+ guests daily, high volume & high pressure with speed & accuracy* Utilized training & product knowledge to increase sales production* Consistently met & exceeded individual sales & customer service goals* Trained new employees in customer service, sales & cash handling skills* Named top sales producer for high volume & weekend shifts - frequently

* Catering & Conference Service Coordinator* Develop & implement tools to promote accuracy & efficiency of services* Provide training for staff in all functions of superior room and customer service* Inspect daily performance & set up of room service staff* Coordination & execution of daily events* Responsible for conference set up, daily event sheets, arrival & departure manifests, meeting room set-ups, door cards, reader boards, presentation materials, etc.* Ensure that special requests are given needed time and attention