-Facilitates selection appointments with owners and assists with the owners' options and allowances.-Proactively reminds customers of all contract requirements relating to Color Selection, Allowances, and ATCs.-Obtains and reviews pricing from vendors, subcontractors, superintendents and accurately updates selection quotations for owner review. Requests assistance from Purchasing & Estimating for complex ATC requests.-Assists in customer's Color Book selection and keeps the customer on time with scheduled selection meetings to meet construction timeline.-Coordinates plan revisions with owners, supply base, subcontractors, superintendents, and designers.-Assures color selections and ATCs are approved in writing by owners before continuing with coordination, scheduling, and procurement.-Distributes handover packets when appropriate to superintendents, vendors, and customers.-Attendance of pre-drywall walks to verify ATCs have been implemented in the field.-Prepares and maintains project files - with proper documentation referencing Color Book and ATC selections, cost, profit, price, vs project's budget. Included is timing information and verification of customer approvals. -Distributes selection documents - for client approval; including all appropriate products, colors, and model information.-Provides information and support - to field personnel, subcontractors, and internal parties.-Speaks with clients and communicate regularly on the progress of their color selections,

Assist and manage customers with all interior and exterior design selections for luxury homes, supporting Developer sales and marketing efforts. -Develop resources to streamline design appointments, which has included the creation of visuals of countertops, cabinets, and flooring selections, thereby increasing efficiency and driving sales in virtual design appointments. -Independently oversee large design gallery, while simultaneously creating onboarding guides and training a new hire. -Audit design catalogs and community programs for errors and omissions. -Awarded Top Designer in 2021 for exceptional customer service, as evidenced through customer engagement metrics and survey scores.

Worked for the largest privately owned family builder, joining the South Division to further growth in the Collier and Lee area. Presented full interior design services to all clients. Coordinated and finalized all color selections involved in the home building process, while cross-referencing and maintaining exterior color placement maps to ensure adjacent homes did not duplicate schemes. -Continually produced leading Avid ratings, above industry standard. -Generated purchase orders through QuickBooks for window treatment and furniture orders. -Drafted and launched company Wish-List, a digital tool for homeowners to view design selections.

Space planning, while creating custom furniture, fabric selections and interior paint colors. Inputted work orders in Quickbooks, and facilitated all furniture storage space, inspections and delivery.

Hired to replace 4 team members after 2016 merger. Serve as lead designer for largest residential construction company in the country, encompassing more than 45 communities with town-homes, condos and single-family homes ranging from $200K-$1M with up to 5,875 ft. Educate and guide buyers through selection of builder options and upgrades as well as pre-construction design choices including mill work, cabinetry, countertops, appliances, flooring, plumbing, lighting and paint finishes. -Raised customer satisfaction rating from 70% to 90% as design representative on Customer Satisfaction Committee. -Appointed to handle higher-end homes and complex appointments as lead consultant among 5 designers. -Consistently produce an average of $14M in annual revenue from upgrades through partnering with homebuyers to discuss pricing, upgrade benefits, color selections, blueprints and paperwork. -Design and stage inventory homes, enabling homeowners to purchase pre-designed residences.

Examined individual titles to determine the impact of restrictions, such as delinquent taxes on property use. Streamlined administrative processes to ensure proper processing of title policies including preparing documents for real estate closings. Interfaced with sellers, buyers, homeowners, appraisers, mortgage brokers, home builders and realtors to facilitate the underwriting process. -Improved time management and productivity 3 to 5% through reducing margin of error as a result of streamlining administrative processes to adopt best practices. -Gained awareness for improving the value of homes through design choices.

Promoted to formulate and execute store business plan through effective implementation of AEO performance and management tools. Conveyed compelling vision and purpose to staff, encompassing the brand’s core values and customer service standards. -Lead, trained and inspired staff of 36 across 3 stores simultaneously.

Selected to participate in 9-month Management Development Program gaining knowledge in operations, merchandising and talent management. Oversaw operating budget for $3.2M store while minimizing internal and external theft by conducting monthly loss prevention audits -Increased revenue 5% and decreased excess stock 50% after launching new online service for customers. -Utilized knowledge of colors, patterns and company branding to lead the visual team in creating floor-sets and mapping out new product initiatives. -Contributed to 20% boost in store sales by reviewing merchandising reports and adjusting product placement. -Coached associates on AOE’s Customer First philosophy. Assisted with new store openings throughout Southwest Florida, teaching sales and customer service strategies to new associates.