Kara Bates

Kara Bates Email and Phone Number

Senior Vice President, Head of Employee Banking Solutions at HSBC @ HSBC
Kara Bates's Location
Buffalo, New York, United States, United States
Kara Bates's Contact Details

Kara Bates personal email

n/a
About Kara Bates

Confident global leader with expertise in the financial services industry with a passion for creating and bringing strategies to life through a combination of thoughtful leadership, strategic partnerships, and undeterred dedication to achieving results.

Kara Bates's Current Company Details
HSBC

Hsbc

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Senior Vice President, Head of Employee Banking Solutions at HSBC
Kara Bates Work Experience Details
  • Hsbc
    Senior Vice President, Head Of Employee Banking Solutions
    Hsbc Mar 2024 - Present
    London, Gb
    Own the proposition and strategic delivery of Employee Banking Solutions and our US International Desk. Creating a gateway for multinational clients to access preferential solutions that work for their orgnaization and their employees.
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  • Hsbc
    Senior Vice President, Head Of Digital Strategy And Customer Relationship Management (Crm)
    Hsbc Apr 2021 - Mar 2024
    London, Gb
    Owned the vision and strategic execution for our digital and customer relationship management platforms. Motivated and coached a team of 15 – 30 individuals to deliver tangible enhancements to our customers and double digit growth to Net Promoter Scores, Client Engagement and Digital Sales through cultural and tactical adoption of design thinking and Scaled Agile Framework (SAFe).
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  • Hsbc
    Senior Vice President, Global Head Of Direct
    Hsbc Aug 2018 - Apr 2021
    London, Gb
    Built out Direct as channel of choice to provide remote relationship management and advice across our markets. Established channel vision, strategy, best practices, and model blueprints based on an analysis of market place emerging and disruptive technologies, and customer journey mapping and insights. Championed build-out of 40 new end-to-end remote journeys, 92 in-market tool introductions, and 200%+ increase in channel employee satisfaction.
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  • Hsbc
    Vice President, Head Of Premier Proposition
    Hsbc Oct 2017 - Aug 2018
    London, Gb
    Owner of HSBC’s Premier client segment – including the value proposition, customer growth strategy and launch of the enhanced Premier 2.0 offering. Achieved 250%+ YoY growth in new Premier clients and reduced client attrition by 40+%.
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  • Hsbc
    Vice President, Director Of Business Initiatives
    Hsbc 2016 - 2017
    London, Gb
    Managed deliverables including annual transformation budgeting, comprehensive strategic plans, customer interaction modelling, and annual operating plan. Partnered with finance and distribution on initiatives resulting in $1.02B in promotional balances and 7.8K new-to-bank clients.
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  • Hsbc
    Vice President, Customer Relationship Management, Customer Value Management
    Hsbc Oct 2009 - Feb 2016
    London, Gb
    Owned the development, testing, rollout and client lead strategy delivered for a new Customer Relationship Management (CRM) platform. Designed and implemented campaigns including to increase wealth penetration among existing clients that exceeded goals by 234% and brought in $5M in projected revenue.
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  • Hsbc
    Vice President, Branch Manager Downtown Chicago/Mettawa Branch
    Hsbc Jun 2005 - Oct 2009
    London, Gb
    Promoted after 3 months within the Retail Graduate Program to branch manager. Developed and coached staff, achieving revenue growth of 8.2% despite depressed market area. Opened branch in new North America headquarters to offer personal financial solutions to HSBC and legacy household employees. Preserved and increased balances and acquired significant new customer base demonstrated by combined commercial and personal deposit growth from $3.3M to $24M.
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Kara Bates Education Details

  • University At Buffalo
    University At Buffalo
    Master Of Business Administration - Mba
  • University At Buffalo
    University At Buffalo
    Business Administration - International Business Concentration
  • University At Buffalo
    University At Buffalo
    Spanish
  • Universidad De Granada
    Universidad De Granada
    Spanish Business And Culture

Frequently Asked Questions about Kara Bates

What company does Kara Bates work for?

Kara Bates works for Hsbc

What is Kara Bates's role at the current company?

Kara Bates's current role is Senior Vice President, Head of Employee Banking Solutions at HSBC.

What is Kara Bates's email address?

Kara Bates's email address is ka****@****sbc.com

What schools did Kara Bates attend?

Kara Bates attended University At Buffalo, University At Buffalo, University At Buffalo, Universidad De Granada.

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