Kara Lane Email and Phone Number

While I facilitate i make sure to create an environment where everyone is encouraged to participate, understand one another’s point of view and share responsibility. Line's of Business Strong Knowledge:• Trained New Hires on Core Lines of Business for Service: East, West, PDP, and Dual Special Needs• Uptrained Advocates to the Disenrollment, Enroll, Cancelation Line of Business• Uptrained Advocates for the Annual Enrollment Period• Trained both On Site and Off Site, both In Person and using a Virtual EnvironmentOther Responsibilities: • Adhere to all confidentiality requirements at all time • Maintained up-to-date knowledge of product and service changes • Identified complaints and grievances on both the medical and prescription side of the plan • Investigated and resolved trainees inquiries and concerns in an empathetic manner • Trained 30+ new hires in completing 5 weeks in training and 2 weeks on the production floor • Worked one on one with new advocates answering questions about written training materials and operating systems • Worked directly with Trainers and Training Management to achieve low turnover rates with completing of training • Trained new module in an effective, productive way for all to learn and understand • Completed end of the day reports, term paperwork, time sheets, and other reports that where directed in a timely manner • Support individuals within a group in understanding their common objectives.• Helped trainees collectively move through a process and system usage