Conduct substantive legal research assisting Melissa Vickers Esq

• Received accolades for winning monthly promotional sales contests and customer compliments for exceptional service.• Exceeded performance goals by regularly coming to work early, staying late or working on days off when extra help was needed• Knowledgably worked each section of the deli department earning confidence from management to keep things running smoothly if they were unavailable.• Productively used any downtime by learning tasks I had not yet been trained to perform.• Assisted customers regarding special orders, promotional items and suggesting companion products to increase company sales.• Prevented shrink by keeping track of food temperatures and logging food waste according to FDA regulations.• Assisted in the Grocery Department by stocking shelves, rotating inventory, and removing any expired products.• Provided quality customer service by greeting and helping customers within five feet away and under five seconds as per company policy.

• Promoted from Cashier to Customer Service Representative after one month of employment.• Won multiple sales competitions held by management for employees.• Management and the corporate office received compliments for my customer-focused service.• Received The Customer Service Hero Award for consistently demonstrating empathy and kindness toward customers.• Handled high volume sales using multiple forms of payments and balanced cash draw at the end of each with 100% accuracy.• First point of contact for all customer questions, complaints, and promotions via face-to-face or by phone.• Trained new employees, completed evaluation reports, and delegated assignments and break schedule for cashiers.

• Created concepts and content used on merchandise and blogs for the company’s website and social media.• Conducted research using diverse resources and made contacts with organizations for events to promote brand.• Wrote contracts for artists, vendors and any other point of contacts used to launch the company.• Managed and maintained company website.• Responded to emails and telephone calls to field inquiries from customers and vendors.• Kept and updated physical and digital files to maintain current information for company.• Recorded minutes during company meetings.• Wrote and proofread error-free letters, memoranda, and other business correspondence.• Organized and kept inventory of products and packaged items for shipment.