- Collaborated with Systems team to successfully implement a cross-dock Transportation Management System (TMS) by troubleshooting processes and providing valuable feedback.- Trained supervisors, managers, and associates on the effective use of the TMS program.- Designed and maintained automated Excel reports for tracking inbound shipments and monitoring shipment progress, providing operational teams with timely visibility, enabling smooth operations and effective management between shifts.- As the network subject matter expert for outbound international, ensured the streamlined implementation and troubleshooting of processes in start-up distribution centers, fostering effective communication and collaboration between all stakeholders.- Improved the self-sufficiency of the international team as the on-site SME.- Developed associates' proficiency in using the Manhatten WM system for prioritizing cartons.- Demonstrated to associates their impact on operational processes and business KPIs.- Managed a multi-functional team of 70+ associates while achieving site KPIs for consecutive 18-month period.- Partnered with co-supervisor to develop the associates and streamline outbound load process.- Jump-started and led the GoGreen committee, recruiting 20+ active committee members.- Enhanced the customer-provided excel OnDock Report to create a simplified and user-friendly interface with minimal manual input.

- To mitigate chargebacks caused by improper label placement by operation associates, implemented visual guide and conducted daily carton audits to ensure adherence to customer requirements.- Assisted in the integration of the Kronos timeclock system, troubleshooting profile issues of active associates to ensure accurate timekeeping.- Lead capstone project group in creation of PowerBI for Groveport campus GoGreen initiative which now includes eCommerce sites across the DHL network.- Managed continuous improvement projects for singles processing area and associate training.- Supervised up to 20 employees on production and fulfillment lines in an FDA-regulated manufacturing environment, while effectively identifying and resolving equipment malfunctions.

- Overhauled package sort operations, reducing sort time by 57% while handling increased volume.- Managed and staffed a rotating team of 17+ employees, selected based on union seniority, while promoting a collaborative environment and fostering teamwork towards common goals.- Responded to job inefficiency by becoming certified to operate and stage up to 24-foot delivery vehicles.

- Fulfilled gaps in workforce as inter-disciplinary worker.- Utilized proper bin etiquette by stowing inventory items in assorted size bins to be pulled for order fulfillment.

- Collected timekeeping information, processed payroll and tracked appropriations in Microsoft Excel.- Processed financial assistance documents and payments as well as issued assistance checks.- Purchased supplies, equipment and programs, negotiating prices as needed for best rate.- Performed clerical duties such as scheduling appointments, checking in clients in Microsoft Access.- Scanned vital documents into Adobe DC, as well as created veteran identification cards using IDP hardware.