• Actively interact and engage with members and prospects to determine needs; directing to the appropriate lead• Handle member requests and questions; problem solving• Provide information and assistance related to membership rates, programs, services, scholarships and other Y amenities• Prepare member records and issue membership ID cards and handle all registration/enrollment transactions• Assist Member Experience Supervisor with membership business and administrative tasks• Assist supervisor in sales acquisition activities as assigned• Handle all potential building and program concerns• Ensure a secure and safe environment and respond to emergencies and/or accidents• Supports the membership and program staff to address any member or program participant question or concern as needed

• Promote the Healthplex by giving tours of the facility and communicating membership and program details.• Perform member retention activities by putting on events for the 5,500 members in the Healthplex 
• Make at least 50 outgoing phone calls each day to bring in prospecting members
• Process member applications and assign assessment appointments• Reach membership sales goal each month.• Provide excellent customer service to all members and prospects.

• Managed summer sports clinics and up to 15 clinic instructors• Managed various basketball and volleyball leagues with up to 1,800 participants• Developed promotional materials and distributed program information• Developed special events and activities • Facilitated rentals for the Sports Complex facility and outside rentals for the YMCA basketball programs• Responsible for the payroll of Sports Complex employees• Created schedules for basketball practices, games, and numerous clinics• Scheduled all staff for the day to day operations and programs• Hired part time staff for the facility• Head of emergency operations for the facility• Created table files for all leagues and classes in the Christensen Computer Company Software

• Manage the youth fitness department and up to 20 instructors• Evaluate the teaching performance of class instructors• Create youth fitness schedules to meet the needs of members• Market fitness classes and camps by creating numerous flyers and brochures• Develop new curriculums for sports related classes• Assist with the budgeting of programs and instructors within the department• Demonstrate various weight and cardio equipment to members and ensure correct technique

Assisted with various softball clinics and taught private hitting lessons

• Assisted head coach with planning and running team practice sessions• Led special instruction with hitting fundamentals and infield strategy• Assisted with recruiting, game preparations, and strength training/conditioning• Team placed 2nd in the nation in 2011 and 6th in 2012

• Assisted with: -Game Day Operations (announced games and welcomed/directed visiting teams) - Marketing and Promotions (created/distributed sports flyers) - Sports Information (developed game notes/media guide info) - Athletic Administration (scheduled team practice times/locations and various office work)