Develops and executes a plan to grow assigned accounts• Identifies and develops new commercial business prospects within a sales territory• Ability to sell the value of Manheim at all decision maker levels – a large part of these prospect areunfamiliar with our services and this will be a critical skill• Services accounts in person and via phone, looking for incremental growth opportunities• Achieve or exceed established sales goals as set by Management• Understands the competing options for Dealer Fleet customers and effectively sells against it• Assesses customers’ wholesale inventory needs and offers solutions that increase their businesswith Manheim• Demonstrates day to day team appreciation and leverages resources while working remote• Facilitates the negotiation and contract process for customers requiring national pricing agreements• Routinely present quantitative and qualitative materials in a professional business context• Addresses any service issues for customers• Utilizes salesforce.com on a daily basis for reporting purposes (Current/Prospect)• Deliver a superior customer experience in order to achieve account retention and growth• Build strong, lasting relationships with Dealer Fleet customers and operating location staff• Manages service issues through multiple wholesale auction channels until a satisfactory resolutionis found on behalf of customer• Embraces World-Class Sales Organization and strategy to continue growth and maximizeefficiencies• Embraces and welcomes change

Led the creation of a vision and structure to build Diamond Dealer Department. Collaborated with principal owners of Elite dealerships to enhance relationship and identify business partnering opportunities. Created and presented new and revised policies to other NGC departments including Internal Audit Department. Developed recruiting and retention strategy to hire, train and retain specialized staff of employees. Identified through trend analysis opportunity to improve and update current NGC processes, products and services to align with departmental vision of customer centricity, innovation, and flexibility.

Built and maintained customer relationships with dealer group. Account maintenance including audit reconciliation, payment and extension processing, title requests, lock requests, auction and specific source flooring assistance. Coaching and training new employees. Served as a subject matter expert resource to Account Executives. Specific source flooring. Identify and report risk indicators.