Create and edit compelling web content from medical-reviewed library pages to landing pages, blogs, and videos to optimize engagement and conversion. Work closely with the Digital Marketing team to determine priorities and identify content. Manage blog database, proficient in WordPress, extensive training in client and data confidentiality.

Responsible for leading the Marketing and Communications Department. Produce content for marketing videos, oversee all marketing materials; website copy, press releases, brochures, emails. Media contact for the organization. Manage blog, e-newsletter and quarterly magazine. Create successful news segment pitches. Strong relationship with multiple news organizations and consistent coverage for all events

Coached Contact Center sales teams with passion and enthusiasm to exceed goals. Led training certification courses in sales, customer service, communication and ROI strategies. Developed call center scripts for outbound and inbound representatives. Created content and language for text chat services and video chat program. Monitored call quality for Sales and Customer Service Representatives, maintaining score sheets and implementing improvement plans. Four-year member of the Employee Appreciation Organization, organizing award ceremonies, company events, staff development retreats and team building.

Producer for "Inside San Diego." Responsible for creating show content, including local stories, breaking news, coordinating and producing all live guest interviews. Manage the Control Room during the program; working with Anchors, Reporters, Show Director, Technical team, Production Assistants and Floor Staff to line produce one hour show 5 days per week.