Management Consultant
CurrentProject and Performance Management:-Standardized Human Resource practices and policies-Developed employee guidelines covering procedures for sales, health and safety and client relations-Established group roles within organizational units-Determined key performance indicators (KPIs) and created a series of channels which clarify expectations and produced solid buy in from staff-Analyzed both internal engagement and external trends to proactively identify risks and opportunities for growth and successHuman Resource and Communications Management:-Developed and implemented proactive communication strategies to maximize both work output and quality-Planned and scheduled meetings and trainings for staff to prep and support upcoming benefit changes in laws and regulations-Leveraged expertise to support services innovation, developing unconventional and differentiated solutions and repeatable approaches-Reviewed, upgraded, and maintained best practices, policies and guidelines to promote respect and build community among employees-Streamlined internal communications channels for more effective communication across the firm-Established group rules for major internal channels and escalated areas of conflict or concern to Senior Management