Kara Douglas Email & Phone Number

Columbus, Oh

Collaborate with our Investment business partners (REI-Real Estate Investments, Structured Products and Salesforce) to complete project requirements, including Gherkin use cases, and complete system testing with documentation of results. Utilize Jira to lead projects through the agile sprint to ensure products are delivered timely and accurately. Participate in the project in-take and estimation process. As a participant of the TA enterprise committee, developing work products to be adopted… Show more Collaborate with our Investment business partners (REI-Real Estate Investments, Structured Products and Salesforce) to complete project requirements, including Gherkin use cases, and complete system testing with documentation of results. Utilize Jira to lead projects through the agile sprint to ensure products are delivered timely and accurately. Participate in the project in-take and estimation process. As a participant of the TA enterprise committee, developing work products to be adopted by IT-INV TA’s. Show less

Document Solutions | Grove City, Oh

-Responsible for eliciting information from our enterprise customers to develop requirements, which included both the technical and operational specifications, to deliver accurate and timely communication products.-Promoted and incorporated Nationwide branding for all work project products. -Responsible for business and/or systems process analysis, design, implementation, and operation. --Analyzed existing processes, procedures and methods to ensure and promote effective business and… Show more -Responsible for eliciting information from our enterprise customers to develop requirements, which included both the technical and operational specifications, to deliver accurate and timely communication products.-Promoted and incorporated Nationwide branding for all work project products. -Responsible for business and/or systems process analysis, design, implementation, and operation. --Analyzed existing processes, procedures and methods to ensure and promote effective business and systems operations through standardization, improvement, simplification, discontinuance or other methods. -Created process change improvements by integrating new processes and automation into existing processes and operational systems.-Created an Enterprise CI (Continuous Improvement) effort for our Nationwide members/customers affected by Catastrophic (CAT) environmental events which provided an extended grace period for premium payments due. This process eliminated rushed, high-priority, high-volume mailing communications which were delivered after an event, often to a residence or business that could no longer accept mail. The implementation of the new process incorporated this CAT message into the existing mailed premium statements for all of our products and to all of our customers pro-actively, prior to a CAT event. -Coordinated and implemented proposed process and procedure enhancements between work teams and operational departments. -Responsible for daily operations and execution of complex processes, facilitation of key process events, and fulfillment of process deliverables.-Provided estimate related information and data for projects.-Responsible for eliciting technical information needed for Capture (digital imaging document retention) projects. Show less

Hr Absence Administration | Columbus, Oh

Responsible for the analysis of the leave of absence program information from various data sources in order to adjudicate associates’ Short Term Disability records while adhering to company policies and federal/state regulations to ensure compliant. Completed daily reconciliation of absence reporting in order to ensure accuracy and timeliness of payments. Collaborated with absence administration vendors, enterprise payroll, benefits, HR businesses and IT departments. Identified, reported and… Show more Responsible for the analysis of the leave of absence program information from various data sources in order to adjudicate associates’ Short Term Disability records while adhering to company policies and federal/state regulations to ensure compliant. Completed daily reconciliation of absence reporting in order to ensure accuracy and timeliness of payments. Collaborated with absence administration vendors, enterprise payroll, benefits, HR businesses and IT departments. Identified, reported and tested system defects and enhancements. Show less

Hr Human Capital Reporting & Metrics | Columbus, Oh

Provided Enterprise data reporting via PeopleSoft queries and Business Intelligence dashboard visualization reports. Selected to lead insights, business analysis, and solutions for group human capital trends and benchmarking. Prepared strategic reports for various levels of HR management to facilitate key decisions. Identified, reported, prioritized, and tested Business Intelligence system defects and enhancements while serving as business liasion to IT. Responsbile for producing the monthly… Show more Provided Enterprise data reporting via PeopleSoft queries and Business Intelligence dashboard visualization reports. Selected to lead insights, business analysis, and solutions for group human capital trends and benchmarking. Prepared strategic reports for various levels of HR management to facilitate key decisions. Identified, reported, prioritized, and tested Business Intelligence system defects and enhancements while serving as business liasion to IT. Responsbile for producing the monthly Enterprise HR scorecards designed to optimally utilize human capital for Nationwide that were used by the CEO, Board of Director members, and all company departmental business leaders. Developed and directed adherence to best practices through collaboration, governance, and reporting. Show less

Hr Operations | Columbus, Oh

Responsible for the implementation of all HR technology projects through partnership with IT. Served as the project lead for the Annual Sick Leave, Annual Vacation Award and Your Time projects which required: establishing a work plan and timeline, creating business requirements, coordination of efforts between HR IT and vendor, developing a test plan, testing, identifying and reporting system issues and enhancements, and assisting in the resolution and coordination of the communication efforts… Show more Responsible for the implementation of all HR technology projects through partnership with IT. Served as the project lead for the Annual Sick Leave, Annual Vacation Award and Your Time projects which required: establishing a work plan and timeline, creating business requirements, coordination of efforts between HR IT and vendor, developing a test plan, testing, identifying and reporting system issues and enhancements, and assisting in the resolution and coordination of the communication efforts to associates. Developed test plans and completed system testing in PeopleSoft for projects, i.e., Annual Enrollment for active and retired associates. Resolved escalated cases received from Associate Service Center front-line representatives related to associates’ benefits which included researching and resolving daily error reports. Supported the Benefit and Payroll departments with data reporting. Responsible for supporting all of the Enterprise data reporting via PeopleSoft SQL. Show less

Hr Health & Productivity | Columbus, Oh

Compiled statistical data with the use of system programs, such as FoxPro and SAS. Analyzed, researched, and utilized benchmarking to develop recommendations as it related to Nationwide policies and business practices for the Medical Department, Associate Service Center (Associate Health Services & Source1), Benefits Planning, and Human Resources. Served as Enterprise representative to the absence management vendor. Managed issues related to transmittal files and system errors, and escalated… Show more Compiled statistical data with the use of system programs, such as FoxPro and SAS. Analyzed, researched, and utilized benchmarking to develop recommendations as it related to Nationwide policies and business practices for the Medical Department, Associate Service Center (Associate Health Services & Source1), Benefits Planning, and Human Resources. Served as Enterprise representative to the absence management vendor. Managed issues related to transmittal files and system errors, and escalated cases. Provided data reporting, analysis and consultation to HR businesses for the management of human capital. Show less

Medicare | Columbus, Oh

Identified fraudulent claims billing practices and recovered Medicare Part B overpayments for Ohio and West Virginia recipients via case samplings. Conducted internal controls via monthly productivity and quality checks. Managed high risks for fraud and identified compliance incidents and/or identified operational matters across the system. Led project plans, investigations, recommendations,and managed and implemented action plans.Additional positions held: Sr. Medicare… Show more Identified fraudulent claims billing practices and recovered Medicare Part B overpayments for Ohio and West Virginia recipients via case samplings. Conducted internal controls via monthly productivity and quality checks. Managed high risks for fraud and identified compliance incidents and/or identified operational matters across the system. Led project plans, investigations, recommendations,and managed and implemented action plans.Additional positions held: Sr. Medicare Secondary Claims Examiner | Sr.Claims Lead | Trainer | Supervisor Show less