Kara Barstead Email & Phone Number

Louisville, Ky, Us

Remote

Proactively manages author inbox, ensuring timely and personalized responses.Monitors and maintains continuity in conversations across various channels, including Discord, Inkitt groups, Instagram, and other relevant platforms.Creates and schedules content for Inkitt's Instagram accountCompiles and ensures delivery of the Inkitt Insider newsletterCoordinates Influencer Program payment cycles with the Finance teamIdeates and manages Inkitt Writing ContestsOther Responsibilities:Initiates ad-hoc tasks such as creating FAQs, localizing them, and providing support with payment-related queries.

Community Management:Proactively manage author inboxes, ensuring timely and personalized responses.Monitor and maintain continuity in conversations across various channels, including Discord, Inkitt groups, Reddit, and other relevant platforms.Liaise effectively with moderators to enhance community engagement.Customer Support:Provide exceptional and professional customer service to clients via email, ensuring their inquiries are addressed promptly and with a high level of satisfaction.Maintain an up-to-date and in-depth knowledge of the company's products to assist with specific customer inquiries.Operations:Strategically set up and manage contests.Notify contest winners promptly and update the winners' page with accurate information.Other Responsibilities:Distribute information and updates about Inkitt through various channels, strengthening relationships with writer affiliates.Initiate ad-hoc tasks such as creating FAQs, localizing them, and providing support with payment-related queries.

Delivered exceptional and professional customer service to clients through email communication.Maintained an up-to-date and in-depth knowledge of the company's products to effectively address specific customer inquiries.Played a pivotal role in enhancing the efficiency of the Customer Experience team, contributing to improved support for both Inkitt users and Galatea readers.Managed administrative tasks within Zendesk Support, Explore, and Guide to streamline workflow processes.

Remote

Professionally handled customer concerns via email, demonstrating a commitment to customer satisfaction.Utilized customer feedback to identify both challenges and positive aspects of products and processes, escalating issues as necessary.Ensured customers received individualized and personalized support, contributing to overall satisfaction levels.Conducted Quality Assurance for user submissions on Inkitt.com, ensuring a high standard of content and user experience.

Jeffersonville, Indiana, United States

Pulls warehouse items from the shelves based on size, color, quantity, and quality requirements.Ensures warehouse goals are met.Operates scanners so that the proper order is picked and inventory is managed accurately.

Jeffersonville, Indiana, United States

Associate trained in pick.

Clarksville, Indiana

Ran a profitable, efficient, and effective sale operation through effective people management.Oversaw print production to ensure customers receive quality jobs done right the first time.Responded to and addresses customer requests and concerns.Provided training and guidance to enhance individual and team behavior within the department.

Clarksville, Indiana

Cultivated relationships with customers ranging from individuals to small and largebusinesses. Provided design, copy and print solutions catered to the needs of customers.Managed multiple and competing priorities while providing consultative interaction andproviding quality finished products. Worked with Microsoft and Adobe programs, including desktop publishing software such as Publisher and InDesign.

Muncie, Indiana

Oversaw the gallery's collection to ensure it stayed safe, secure, and undisturbed.Monitored visitors to make sure they adhered to the rules, which included not touching or damaging the artwork.Greeted visitors and offered guidance, such as exhibit information or directions.Kept a record of how many visitors entered the gallery, including during events.

Muncie, Indiana

Assisted students with operating presses and equipment in the Graphic Communications Management lab.Carried out design tasks.Oversaw and carried out long and short print jobs such as flyers, pamphlets, saddle-stitched booklets, calendars, and perfect bound books on a Konica Minolta AccurioPress c2070.

Bachelor Of Arts - Ba, Japanese Language And Literature

Activities and Societies: Japanese Animation Society, Technical Association of the Graphic Arts, Cardinal Film Society

General Studies