Karabo Tladi Email and Phone Number

• Infrastructure Support

• To identify prospective clients’ exact needs, by questioning, observations and the completion of a full technical survey.• To liaise closely with operational staff on all details of a prospective new contract and gain their agreement on all details.• To maintain communication with the client once the contract is opened and show ongoing interest in the operation.• Quality control in respect of all work completed before being presented to the client.• To present realistic… Show more • To identify prospective clients’ exact needs, by questioning, observations and the completion of a full technical survey.• To liaise closely with operational staff on all details of a prospective new contract and gain their agreement on all details.• To maintain communication with the client once the contract is opened and show ongoing interest in the operation.• Quality control in respect of all work completed before being presented to the client.• To present realistic proposals to prospective clients, having thoroughly researched cost factors, and ensure that the proposal is achievable.• To constantly be aware of new business opportunities and action these.• Install and configure software and hardware, manage changes.• Performs problems and task analysis and trending.• Provides system/technical support and Network Administrator skills.• Provides technical coaching and mentoring to clients and colleagues.• Support e-mail system design and operation (Microsoft /Linux).• Supports new projects and products, test software.• Management of the Professional Services Department including Procurement/Logistics Management; Internal Sales and Quotations Management / Professional Services Proposals and Pre-Sales Management; Legal Documentation of Service Level Agreements and Scope of Services around the outsourced managed IT services offerings.• Designing and presenting solutions in a pre-sales management capacity.• Research and Development on available third parties to assist with solutions.• Data Centre design and implementation including Cabling, Server Room construction, Access Flooring, Environmental Monitoring.• Business Analysis and IT Strategy Analysis• Research on new products and technology to keep up to date with the solutions that are available to assist with providing a functional and cost effective IT solution to our customers based on best practice methodologies and practical experience. Show less

Engineering and Construction Industry• Infrastructure Support • Application support (Exchange 2007, Active directory 2008 and other business applications)• VMware environment configuration, maintenance and support• Enforcing that SLA’s with third party vendor are met in agreed times• Managing backup projects• Escalation point for system administrators and desktop engineers• Custom/In-house software support)• Latest technology recommendations to the business… Show more Engineering and Construction Industry• Infrastructure Support • Application support (Exchange 2007, Active directory 2008 and other business applications)• VMware environment configuration, maintenance and support• Enforcing that SLA’s with third party vendor are met in agreed times• Managing backup projects• Escalation point for system administrators and desktop engineers• Custom/In-house software support)• Latest technology recommendations to the business • Maintaining service SLA’s with external vendors and internal clients• Reporting to management on day to day operations• Managing and maintaining IT governance policies and procedures and SLA agreements within the ICT environment • Report writing• Monitoring network file and application servers, which includes the applications hosted on them and making sure that they are running optimally• Updating and monitoring security on servers, which includes end-user account maintenance and resources security maintenance, network shares, shared network printers• Monitoring server event logs and resolving problems reported in them• Firmware update on servers • Enforcing and management of ICT security policies on client computers and systems.• Taking responsibility and accountability of assigned calls from assignment to resolution or escalation with third parties.• Analyzing and advising clients on system upgrades.• Managing software library, licenses and creating client site documentation• Managing 2 desktop technicians.• Communicating and reporting to management on day to day duties• Managing client sites• Reporting to management on the projects at the client site• Ensuring that time sheets are handed in • IT Admin (servers maintenance and warranty etc)• Analyzing problem reports to identify trends and take suitable preventive action Show less

• Report writing• Desktop, Laptops and PC Hardware Repairs and Support• Admin of Security on PC’s and Servers• Network Administrating• Supporting File Servers• Replacing Wall Mount Boxes• Rack Mounting• Supporting Dell , HP and Sun Servers• Domains, DHCP, DNS, Active Directory Administration• Assets Register• Ensure that backups are done and the infrastructure is running smoothly • Supporting End Users• Troubleshooting and support of proprietary… Show more • Report writing• Desktop, Laptops and PC Hardware Repairs and Support• Admin of Security on PC’s and Servers• Network Administrating• Supporting File Servers• Replacing Wall Mount Boxes• Rack Mounting• Supporting Dell , HP and Sun Servers• Domains, DHCP, DNS, Active Directory Administration• Assets Register• Ensure that backups are done and the infrastructure is running smoothly • Supporting End Users• Troubleshooting and support of proprietary applications• Supporting Printers and Scanners• Installation and Debugging PC’s and Servers• Preparing Conference rooms and Setting up Projectors Show less

• Supporting Clients• Running Update of Anti-Virus on PC’s and Servers• 1st line Support and Helpdesk• Dell Rack building Responsible for Backup Exchange server, Active Directory and ISA server Support to 202 users