Service Desk Agent
Current
Sep 2023 - Present
AeroLeads people directory · profile
Karabo Maila Email & Phone Number
Service Desk Agent at Zilonetix with expertise in IT Support
at
Zilonetix
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Service Desk Agent at Zilonetix with expertise in IT Support
Location
City Of Johannesburg, Gauteng, South Africa
Who is Karabo Maila? Overview
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Quick answer
Karabo Maila is listed as Service Desk Agent at Zilonetix with expertise in IT Support at Zilonetix, based in City Of Johannesburg, Gauteng, South Africa. AeroLeads shows a matched LinkedIn profile for Karabo Maila.
Karabo Maila previously worked as Service Desk Agent at Zilonetix and Web Developer at Trazing Corporation. Karabo Maila holds Systems Support Nqf 5, Information Technology from Ekasi It Solutions.
Company email context
Email format at Zilonetix
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Zilonetix
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Profile bio
About Karabo Maila
With a Diploma in Information Technology and specialized training in systems support, I am currently contributing to Zilonetix as a Service Desk Agent. My competencies lie in providing comprehensive 1st and 2nd line IT support, with a firm grasp on Active Directory. Previously, Altron Systems Integration benefited from my ability to manage incident logs and respond within SLA guidelines. My commitment to maintaining high service standards and effective communication with clients is unwavering. And I am on a ongoing personal development in cybersecurity and programming (Web Development).
Listed skills include Web Design, Programming, Computer Hardware, Databases, and 20 others.
Current workplace
Karabo Maila's current company
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8 roles
Karabo Maila work experience
A career timeline built from the work history available for this profile.
Web Developer
Current
Feb 2015 - Present
Helpdesk Service Technician
o Ensuring that each incident/request is immediately logged.o Ensuring that all the incidents/requests are responded to within required SLA.o Ensuring calls are recorded in the Remedy system, accurately documented and categorized.o Ensuring all unassigned calls are timeously assigned to the relative person or correct assignment group.o Providing first line.
Jul 2023 - Sep 2023
Technical Remote Support Agent
Sep 2022 - Jun 2023
Field Worker
o Promoting studies and recruiting participants by conducting interviews anddistributing brochures.o Participating in door-to-door data collection.o Collecting and maintaining quality data for research purposes.o Conducting screening interviews to consenting participants to determine eligibilityinto study.o Obtaining written consent before conducting.
May 2021 - Apr 2022
It Support Technician
End User supporto Attending tickets logged on the Sysaid system.o Installing operating systems and software applications.o Installing, configuring, and troubleshooting computer software(s), video(skype)and telephone systems.o Investigating, diagnosing, and solving computer software(s) and network faults.o Assisting users with Ooyala Flex, Yealink telephone.
Mar 2019 - Mar 2020
It Help Desk And Technical Support Technician
Steve Biko Academic Hospital
End User supporto Attending calls logged on the system.o Supporting all the hospital's computers and laptops.o Installing operating systems and software applications.o Installing, configuring and troubleshooting computer software(s) and network.o Investigating, diagnosing and solving computer software(s) and network faults.o Ensure that the antivirus.
Jan 2018 - Jul 2018
Sales Agent
Spd Marketing
Selling Financial Services underwritten by Hollard for Edcon stores, on a non-advice basis as per FIAS Act.
Nov 2016 - Jan 2017
5 education records
Karabo Maila education
Systems Support Nqf 5, Information Technology
Ekasi It Solutions
Nd: Information Technology, Information Technology
National Certificate, Networking Essentials: Nqf 4
Pc Training & Business College
National Certificate, Service Technician: Nqf 4
Pc Training & Business College
Diploma, Information Technology
Pc Training And Business College
FAQ
Frequently asked questions about Karabo Maila
Quick answers generated from the profile data available on this page.
What company does Karabo Maila work for?
Karabo Maila works for Zilonetix.
What is Karabo Maila's role at Zilonetix?
Karabo Maila is listed as Service Desk Agent at Zilonetix with expertise in IT Support at Zilonetix.
Where is Karabo Maila based?
Karabo Maila is based in City Of Johannesburg, Gauteng, South Africa while working with Zilonetix.
What companies has Karabo Maila worked for?
Karabo Maila has worked for Zilonetix, Trazing Corporation, Altron Systems Integration, Wits Rhi, and Urban Brew Studios.
How can I contact Karabo Maila?
You can use AeroLeads to view verified contact signals for Karabo Maila at Zilonetix, including work email, phone, and LinkedIn data when available.
What schools did Karabo Maila attend?
Karabo Maila holds Systems Support Nqf 5, Information Technology from Ekasi It Solutions.
What skills is Karabo Maila known for?
Karabo Maila is listed with skills including Web Design, Programming, Computer Hardware, Databases, Networking, Windows, Project Management, and Javascript.
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