o Ensuring that each incident/request is immediately logged.o Ensuring that all the incidents/requests are responded to within required SLA.o Ensuring calls are recorded in the Remedy system, accurately documented and categorized.o Ensuring all unassigned calls are timeously assigned to the relative person or correct assignment group.o Providing first line support. (Reset passwords and account unlocks)o Providing second line support.o Assigning tickets to the appropriate person, department, or vendor for resolution if not able to resolve on a first contact.o Responding to all phone calls and emails ingestions received.o Keeping customers informed of the status of their logged calls.o Updating Team Leader or Service Desk Manager of any unresolved issues, escalations, and general issues to avert crises.o Adhering to company processes and procedures.o Building good relationships with customers.

o Promoting studies and recruiting participants by conducting interviews anddistributing brochures.o Participating in door-to-door data collection.o Collecting and maintaining quality data for research purposes.o Conducting screening interviews to consenting participants to determine eligibilityinto study.o Obtaining written consent before conducting screening and baseline interviews.o Assisting in networking with relevant stakeholders.

End User supporto Attending tickets logged on the Sysaid system.o Installing operating systems and software applications.o Installing, configuring, and troubleshooting computer software(s), video(skype)and telephone systems.o Investigating, diagnosing, and solving computer software(s) and network faults.o Assisting users with Ooyala Flex, Yealink telephone system, Microsoft 365, andother programs/systems used at the company.o Supporting productions/shows in the studio.Systems Supporto Monitoring ESET Remote Administrator portal.o Monitoring Ooyala Flex system, front-end and back-end.o Making random internet speed tests for LAN and Wi-Fi.o Assisting in managing DELL Isolon storage using OneFS.o Hardware repairs and maintenance.o Dissembling and reassembling PC boxes, Mac, MacBook, laptops.Troubleshooting and replacing damaged/dysfunctional components.Printing supporto Provide hardware and LAN support to all printers.o Install and configure local printers and network printers.Communications supporto Ensuring that users are connected to the network and the internet.o Installing LAN/network cables and troubleshooting if necessary.o Ensuring that users’ desk phones are operational.o Patching ports at the Data Centre.Domain, Email and data supporto Configuring Microsoft Outlook for users and troubleshooting email problems.o Assisting users with receiving emails on their mobile phones.o Assist users with accessing files on file server.o Sync users on OneDrive for Desktop/Mac.o Active Directory – password resets, creating new accounts, creating emailaliases, security groups, etc.General Office administration and IT Assets managemento Administering IT assets to ensure that all devices are documented and tagged.o Keeping track of all IT assets movement in the company.o Keeping records of issued workstations, laptops and routers.o Administration process, filling it forms (registration, logs etc.).

End User supporto Attending calls logged on the system.o Supporting all the hospital's computers and laptops.o Installing operating systems and software applications.o Installing, configuring and troubleshooting computer software(s) and network.o Investigating, diagnosing and solving computer software(s) and network faults.o Ensure that the antivirus software is installed in all desktops and has an updatedvirus definition.o Assist in setting up boardrooms, offices and auditoriums for presentations byconnecting desktops to the projector wired and wirelessly.Help Desk Supporto Logging calls using ManageEngine ServiceDesk Plus.o Provide remote user support, and 1st line support.IT workshopo Hardware repairs and maintenance.o Assembling a system box for users.o Dissembling and reassembling system boxes and troubleshoot and replacedamaged/dysfunctional components.Printing supporto Provide hardware and LAN support to all printers.o Install and configure local printers and network printers.Communications supporto Ensuring that users are connected to the network and the internet.o Installing LAN/network cables and troubleshooting if necessary.Domain, Email and data supporto Configuring Microsoft Outlook for users and troubleshooting email problems.o Email Archiving – creating/attaching Outlook PST files on desktop.o Assist users with accessing files on the server.o Active Directory – password resets, creating new accounts and assisting withaccount lockouts.General Office administration and IT Assets managemento Administering IT assets to ensure that all devices are documented and tagged.o Keeping track of all IT assets movement inside the hospital.o Keeping records of issued workstations and borrowed laptops.o Administration process, filling IT forms (registration, Logs etc.).

Selling Financial Services underwritten by Hollard for Edcon stores, on a non-advice basis as per FIAS Act.