Provide day-to-day support for network and workstation systems,resolving technical issues related to Office 365 and other applications.Help detect and remove malware, while ensuring cloud securityprotocols are in place.Work closely with L1 support agents to troubleshoot and solve morecomplex technical problems.Keep track of all issues and resolutions using CRM software tomaintain smooth operations.

Digital Design Agency

As an IT technical support, my responsibility was installing and configuring computer systems, diagnose hardware and software faults and solve technical and application problems, either over the phone or in person

Duties:Queue marshaling,Front Desk support handing number Tickets to the clients using DHA Service manager,Filling sorting ID and Passport in numerical order,Front line officer for Smart-ID and Passport Application using DHA Service manager,Front line officer for Smart-ID and Passport Collection using DHA Service manager,FOC for Auditing of Birth, Marriage, and Death certificates for Submission and Collection of Birth, Marriage, and Death certificates with NPR,Handing out the Birth, Marriage, and Death certificates with NPR Application.

My duty was To ensure Service Desk Integrity, Provide 1st line support and advice on all aspects of ICT incidents.Maintain and update Information Technology Service Management Tool, Provide technical troubleshooting and resolutions, monitor and analyze service desk records.Plan work schedules for installations of hardware and software.Maintain computer network disaster recovery procedures.Assist in the maintenance of ICT equipment’s.Maintain the ICT asset register.Assist in basic user training, feedback to end user support from receipt of query to closure of query and keep up to date with ICT future developments.