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I bring order to chaos. As a former Microsoft Program Manager, I know how to navigate ambiguity and deliver results on a large global scale. I do it by leveraging my computer and technical skills in SQL, Power Automate, Power BI, and Azure DevOps.Whether I am implementing double digit marketing projects in parallel, or creating dashboards using Power BI, I balance technical wizardry with empathy. I am a nurturer at heart and gladly take the extra step to give guidance and resources to help the people around me.Here are 6 things about me and how I work:I cleaned up and organized unstructured big data by migrating client information including confidential client notes, internal infrastructure documents, and trade secrets from a dysfunctional shared OneNote to an Azure DevOps instance. The cloud developers thanked me for saving them time and mitigating compliance risk since I added regulation data.Experimenting with scaling, automating, and optimizing processes using new tools such as Power Automate, Jira, and Tableau is what feeds my curiosity.Growing up in a family of 6 children, where everyone has a different flavor of autism including my cousin that is completely nonverbal, I learned the importance of diversity and accommodations.When my group provided inaccurate status data for a Fortune 500 client to a Microsoft executive leader, I learned about criticality of data hygiene. I initiated the creation of a dashboard that contained analytics to prevent from this happening again. Instead of dwelling on mistakes, I like to focus on solutions.Embracing a mindset of continuous learning helps me communicate with developers. I self-taught and implemented Docker and Kubernetes in my personal home lab.My people-first approach helps me translate technical requirements to laymen language. I am known for my ability to integrate with technical teams quickly. As my former manager praised, “She engaged stakeholders with a helpful, supportive attitude getting early sponsorship from across the team."
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Technical Program Manager - XboxMicrosoft Aug 2023 - Apr 2024Redmond, Washington, UsExecution of engineering rhythm of business (ROB), working closely with engineers and leading meetings such as sprint planning, bug triage, experimentation data analysis, special topic deep dives, and various workstream syncs. Led data analysis meetings on A/B feature experiments, reviewed user data, and created summary documentation to be shared with Xbox executives. Reviewed and triaged all incoming user feedback from 1M daily users, compiled and summarized data, and created bugs as needed.Represented Xbox Loyalty and Rewards across multiple daily/weekly engineering shiprooms (Console, PC, Mobile). Managed Azure DevOps, creating various work items, queries, and custom dashboards and generated reports as needed by senior leadership. -
Technical Program ManagerNginx Aug 2021 - Aug 2023San Francisco, California, UsImplemented 30+ projects in parallel for over 700 marketing assets that included blogs, webinars, eBooks, and whitepapers. Identified tasks and defined timelines using Jira software. Developed performance metrics, analyzed web traffic statistics, tracked progress, and managed risks using Power BI. Streamlined content requests using Microsoft forms and Power Automate. Reduced time delivery by 35% and met over 90% of production goals for over 12 months. Streamlined diverse communications by creating reports, dashboards and queries using Jira, SQL, and Slack. Created presentation slides and demonstrated how to navigate the software for marketing, engineering, and executive leadership. Documented instructions using SharePoint that contained links to support pages. Designed custom Jira bots to tailor communication and reduce daily notifications by 84%. Improved data quality and accuracy resulting in expedited decision making. -
Program Manager - Azure ArcMicrosoft Feb 2021 - Aug 2021Redmond, Washington, UsCompleted 18 customer user-case stories for piloting a new global software for Azure Arc enabling development of a unique single view. Interviewed Fortune 500 clients across US and European markets including Chevron, AT&T and BP to define and translate business needs for cloud developers. Designed the questionnaire, facilitated meetings using Teams and created infostructure diagrams using Visio. Results fueled a competitive edge for Azure Cloud.Setup and configured a new Azure DevOps instance for customer engagement tracking and account notes. Cleaned up and organized unstructured account team data in a shared OneNote by migrating the relevant customer engagement notes to Azure DevOps. Added key information including customer infrastructure, business models and government regulations. Mitigated compliance risk and improved communication between Azure developers and account teams. -
Program Manager - Commercial Software Engineering (Cse)Microsoft Apr 2020 - Mar 2021Redmond, Washington, UsCo-created criteria and evaluated business need submissions for marquee customers, Fortune 500 companies and global nonprofits such as the World Health Organization. Translated business requirements for Microsoft developers and documented summaries resulting in the creation of medical grade Covid-bot. Analyzed data quality of Azure DevOps engagements. Identified tooling and process gaps, resulting in the creation of transparent and internal dashboards, reports, and queries using Power BI, Microsoft CRM, and Azure DevOps. Dashboards were adopted by the Program Management Organization of CSE. Achieved less than 5% quality error rate for over 100 projects. -
Program Manager - Mixed Reality (Hololens)Microsoft Jul 2019 - Apr 2020Redmond, Washington, UsAdvanced the Mixed Reality Executive Briefing Center speaker program with 100+ completed engagements in H1FY20 through training, designed presentation content, and optimized the request process. Doubled the demos by optimizing and automating the process for marquee (S500) customers.Created presentation slides, managed timelines, ensured rhythm of business and reviewed All-Hands surveys in support of the Chief Customer Officer, Microsoft Industry Solutions. Screened and interviewed candidates for 5 senior leader positions. -
Product ManagerTouchpoint Studio 2017 - 2019Identified enterprise customer pain points using Dogfood-testing and small business client interviews. Analyzed telemetry and other data identifying trends and user behavior. Managed project risks. Presented results and proposed new feature ideas and recommended actions. Secured approval from senior leaders and engineering teams.Established a SaaS pilot model by managing the product lifecycle and project managed a team of web, Android, and iOS developers. Automated prescription refills for independent pharmacies. Results included 15 mobile apps published in iOs and Android app stores.Wrote Bash scripts and other terminal code to migrate from unsupported legacy software for the inventory management process. Reduced hardware ship time to customers from 15+ weeks to under 2 weeks.
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Sales Support SpecialistSubsplash 2016 - 2016Dallas, Tx, UsAssisted account managers with escalations, cancellations, and triaging. In charge of screening potential clients and evaluating their likelihood to convert. Contributed to monthly sales goals by providing technical and creative consulting for brand quality management and client’s success. • Streamlined aspects of the business acquisition process to reduce processing time by approximately 63%. -
Project CoordinatorClocktower Media 2015 - 2015Kirkland, Wa, UsLed and participated in client kickoff and pre-launch meetings. Provided technical and creative consulting for clients. Assisted in product lifecycle management and project management. • Redesigned and oversaw the Discovery process to reduce the overall website development timeline by 7-12 months by focusing on lean management and process simplification and standardization. -
Director Of TechnologySeattle Nanny Network, Inc. 2014 - 2015Kirkland, Wa, UsCreated and upgraded company tech stack and hardware. Managed first-ever mobile-friendly company website in WordPress. Created remote office capability through technology upgrades. Increased customer response times.Redesigned and automated business processes using lean methodologies resulting in a 35% expense reduction.
Kara Cooper Skills
Kara Cooper Education Details
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Northwest UniversityProject Management -
Northwest UniversityBusiness Management
Frequently Asked Questions about Kara Cooper
What is Kara Cooper's role at the current company?
Kara Cooper's current role is Program Manager - Microsoft | MBA | PMP | Project Management | Scrum Master | Azure DevOps | Process Improvement | Microsoft Project | Power Automate | Gamer | Scuba Diver | Sports Car Driver.
What is Kara Cooper's email address?
Kara Cooper's email address is ka****@****inx.com
What is Kara Cooper's direct phone number?
Kara Cooper's direct phone number is +142544*****
What schools did Kara Cooper attend?
Kara Cooper attended Northwest University, Northwest University.
What are some of Kara Cooper's interests?
Kara Cooper has interest in Animal Welfare, Children, Education.
What skills is Kara Cooper known for?
Kara Cooper has skills like Leadership, Respect, Powerpoint, Public Speaking, Office 365, Event Planning, Highly Detail Oriented, Communication, Microsoft Office, Work Ethic, Training, Wordpress.
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