Kara Crossett Email & Phone Number

Cypress, TX, US

Houston, Texas

Provide comprehensive medical billing and collections outsourcing solutions to a multiple physician practice located in Rochester, New YorkServe as information expert and problem-solving resource for department team members and practice personnelImproved collections conversion by 7.7% from 2017 to 2018Developed an employee training and continuing education.

Tomball, TX

Aligned and trained over 100 team members to comprehend and follow assets protection best practices and safety procedures Determined links between financial reports and store processes to reduce shortage by 8%Investigated and documented store incidents through accurate and detailed reports

Coached and led over 200 employees at the highest sales store in Texas, $70 million in 2012Implemented initiative to increase credit card sales from.7% to 1.58% as store conversion captainInterviewed and trained over 200 team members to improve customer service score by 11.5%

Planned and executed department resets to increase sales: Sporting Goods 10.2%, Domestics 8.1% and Toys 3.5%Speaker at bi-weekly Executive meetings discussing business wins and opportunities

Trained in crowd management, non-violent crisis intervention and apprehension certificationUtilized CCTV system to monitor and address safety, theft and fraud activity

Bachelor Of Arts (B.A.), Criminal Justice And Corrections

General Studies